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Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

Hi everyone,
Is there a timer that controls the duration of a call. Customer complained yesterday that he was on hold to a utility company and after 25 minutes he was cut off, this happened several times. I realise he could have been cut off by whoever he was calling but I want to check the system. I looked through programming and couldn’t see any relevant timer.

RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

Hi Jonah29

Please check all timers that relate to 20mins to 30mins? If there isn't a timer that reflects this time then it's more than likely the other end at fault.

I had it once before where an engineer had mistakenly turned on pre-pad call and the calls dropped when this timer was exceeded.

Worth checking all timers in station attributes, co attributes, system attributes and system timers.



Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!

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