INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

(OP)
Hi everyone,
Is there a timer that controls the duration of a call. Customer complained yesterday that he was on hold to a utility company and after 25 minutes he was cut off, this happened several times. I realise he could have been cut off by whoever he was calling but I want to check the system. I looked through programming and couldn’t see any relevant timer.
Thanks
Mark

RE: Ipldk 20 ver.3.9 calls cutting off after about 25 minutes

Hi Jonah29

Please check all timers that relate to 20mins to 30mins? If there isn't a timer that reflects this time then it's more than likely the other end at fault.

I had it once before where an engineer had mistakenly turned on pre-pad call and the calls dropped when this timer was exceeded.

Worth checking all timers in station attributes, co attributes, system attributes and system timers.

Cheers

Eats

Ok, Press Trans *#..... TRANS/PGM..... the transfer key?.......sigh!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close