INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Cisco UC520 Shared Line issue

Cisco UC520 Shared Line issue

(OP)

Shared Line Configuration Issue

I currently have a client with a UC520 ( I know what your all thinking... ) that is having an issue with the shared lines on there phones. The Main BTN points to shared line Ex 2075, that hunts to shared line Ex 2076 and the to shared line Ex 2077. The Ex 2077 hunts to VoiceMail. There are about 5 phones with this shared set of lines.

The problem arises when the first caller comes into the Receptionist and is picked up, then the second caller comes in and the other phones only see the first call and the Receptionist is the only one that can answer the call by placing the first caller on hold.

What we would like to happen is that each shared line only allows one caller per line and that the next call hunts to the next shared line and so on. Cant seem to get it to work in this fashion?

I've attached the config file as well.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close