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IPLDK100 Ver 3.9Da VMIB/Voicemail Questions

IPLDK100 Ver 3.9Da VMIB/Voicemail Questions

(OP)
Dear all,

I have a client with a IPLDK100 Ver 3.9Da using VMIB/Voicemail.

The users mostly have there phones set up for busy/na to their mailbox. If a call rings on the users phone when the voicemail answers the call continues to ring on the handset. I'm sure on the earlier versions the phones stopped ringing. Is this a new feature? Can I turn it off? We want the phones to stop ringing once the call has moved on to the VMIB. Incidentally if you answer the call while the voicemail announcement is playing , it switches over so you can talk to the caller!

At the same site the lady on Reception transfers calls direct to peoples mailboxes if the users are out of the office, this works well. Is it possible for the lady on Reception to dial user's mailboxes direct to leave a message herself. i.e. not transferring a call.

Thanks
I hope this makes sense
Regards
Mark

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