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I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

(OP)
Two of those 9620's are using VPN on the phones and are working fine. the third 9620 is being used as an ip phone. when i plug it in I can see it in system status but shows "no user" and the phone says no license available. I can take that phone to my house and use it like the other 2 as a vpn phone and it works. Anyone ever have this happen? the place where i am using the phone as an ip phone has a site to site sonicwall vpn.

thanks in advance

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

You need a Avaya IP endpoint license to use the phone locally.

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

(OP)
thanks
Yes and I have 3 of them loaded. I just took the phone on site and it comes up and works. but if it is going across the site to site vpn it doesn't

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

Can you use one of the other 9620's across the site to site? Is it contacting the call server when it boots? Have you tried running a monitor trace while you connect the phone?

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

(OP)
Don't know about one of the other 9620 i am going to try a 16xx i have in stock tomorrow. yes it sees the call server. I can actually call one of the other vpn phones from the phone that says no license available. its a real head scratcher

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

Is remote worker checked on the user?

RE: I have a customer with IP 500v2 10.0. with 3 9620 VPN phone

(OP)
I'm not 100% sure but i can log into it when i enable the vpn and take it to my house at my house.

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