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windows 7 lock screen and softphone

windows 7 lock screen and softphone

(OP)
I haven't posed this in a while. Has there been an option made available or a change that can be made within Windows 7 that will allow a user to answer a phone call with one-x agent or one-x communicator while their PC is locked. We're moving to an all softphone environment and its a little inconvenient for an agent to have to log into their PC to see who's calling to answer their phone.

RE: windows 7 lock screen and softphone

You could make it where the PC doesn't lock automatically.... that can be pushed out through group policy.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, Xpressions, Contact Center

RE: windows 7 lock screen and softphone

On Equinox I can answer a call pressing the button on my bluetooth. On One-X Comm I can too if I install the Plantronics suite.

Only my mobile will speak the calling party name to me, Avaya on Windows won't and I don't think there's anything in Win7 that'll pop the toast notification over the lockscreen if it's not Lync doing it.

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