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Remote SIP Phone Outbound Calls

Remote SIP Phone Outbound Calls

(OP)
We are running SM 6.3 with remote SIP endpoints that register thru a SBC to SM.

When a user makes an outbound call the phone screen (9641GS) inserts a hyphen in the middle of the dial string on a 11 digit call: 91XXXXX-XXXXXX. Where do you change to eliminate the hyphen so the dial string is 91XXXXXXXXXX on the phone screen?

iggy1952

RE: Remote SIP Phone Outbound Calls

dialplan parameters in CM is where the hyphenation rules are set. Are they the only ones dialing 9+11digit?

RE: Remote SIP Phone Outbound Calls

(OP)
kyle555,

Thank you for your reply.

No we have H.323 and digital endpoint and their phone screens show 91XXXXXXXXXX on outgoing calls.

I saw the dial plan parameter screen-do you change the SAT, Inter-Location or Intra-Location or all 3 settings?

iggy1952

RE: Remote SIP Phone Outbound Calls

(OP)
kyle555,

Here is screenshot of our dial plan parameters.

iggy1952

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