INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

9611g phones PC port is disable

9611g phones PC port is disable

(OP)
Details
Random number of 9611g phones have recently had the Physical PC port stop/not work when user is on the phone. Therefore, they lose data connectivity. When I look at the phone 'Network Information' I see the PC port as disabled. On INT feature in CRAFT menu it states it is set to AUTO. I have CLEARED the phone(s) and they appear to act the same. Temporary solution is the swap out the phone.

Problem Clarification
Need to connect PC to Physical port, will not stay configured on Auto negotiate on 9611G phone but reverts to disabled and the user when on the phone loses data connectivity.
Cause
Not sure. The 46xxsetttings file has 2 features PHY1STAT & PHY2STAT set to '1' which is Auto Negotiate.

REQUEST: Could their be a phone setting on particular phone or 46xxsetting feature or network causing this issue? Is there a suggestion for troubleshooting and/or resolving?

RE: 9611g phones PC port is disable

Firmware? SNMP walk the phone when it happens? Maybe some traffic pattern is the cause

RE: 9611g phones PC port is disable

(OP)
Thanks kyle555
All our phones 9611g are at latest and greatest 6.6.4. If not it will automatically upgrade when registered. If I don't get any further suggestions will place INC with Avaya and do the network trace while on a phone having the issue.

RE: 9611g phones PC port is disable

Is it possible you're 100Mbps up to the switch and GigE from the phone to the PC? Maybe getting close to 100Mbps on the switchport could have something to do with it?

I suppose if you setup syslog at top level that the phone might give you some indication of why it did what it did.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close