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Voicemail Never Picking Up On Hunt Group.

Voicemail Never Picking Up On Hunt Group.

(OP)
I got an interesting one for you guys/gals.

I recently built a very simple ICR for a Sub-Division within a company. Basically the call comes in, Hours are checked and it either rings the Hunt Groups Members or goes Directly to the Hunt Group Mailbox.

When I call the DID within the hours, it rings the people for the 20 seconds, and rather than go to voicemail, the counter restarts and it just keeps ringing the people. Voicemail is on, and its set to 20 seconds. The No Answer is on, and also set to 20 seconds. I have raised this a bit for testing, nothing changed.

If I set the ICR outside of normal business hours - it goes to the correct mailbox.

I have tried Deleting and Renaming the HG
I have tried Deleting and Re-Numbering the HG
I have tried restarting the Services
I have Tried restarting the Voicemail Pro Server
I have tired restarting the IPO
I have set a DID Directly to the HG - Behaves the same - Rings and Rings.
I have removed everyone from the HG and called the DID - Call Rings once and Drops.

They are on 9.0

RE: Voicemail Never Picking Up On Hunt Group.

Do you see the group in VmPro ?
do you have a duplicate name or number in the system as a User or in the SCN as another Group or User?
Makes no sense not to work smile but sounds interresting

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
Hi Westi,

Yes, I do see the Group in VM Pro. I have recorded the Greeting for the mailbox, and outside of normal hours, the "Leave Mail" Function works as it should.

I have all of the Extensions in the 200 Range, Groups in the 300 range, no short codes in either of those ranges. No Duplicate Names

They do not have a SCN

If I Remove all members from the Group and call the DID, It briefly pops up in SSA (No Rings on my end) and then drops. It like the group does not know where to go for voicemail. Deleting it, Re-Naming it, Re-Numbering it does nothing.

So Strange...

In the Mean Time, I created an Overflow within the Group, that goes to a user, that is forwarded to a short code that goes to a VM Module with a Leave Mail Function. Works ok, just kind of ghetto if you ask me haha.

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
Only other thing I can think of is maybe try an in-rev upgrate

RE: Voicemail Never Picking Up On Hunt Group.

I have had similar stuff when the group name had the same name that the IPO had.
Avaya says duplicate names while this wasn't case before 8.0

BAZINGA!

I'm not insane, my mother had me tested!

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
Group name is "Property Mgmt". The only other name within the system, extension or groups that even start with a "p" is "Page All"

The IPO Is Named "JimSarosEstate"

Thank you for all the suggestions thus far.

RE: Voicemail Never Picking Up On Hunt Group.

If you create a shortcode like *99/"#groupname"/voicemailcollect what happens if you dial the shortcode?

RE: Voicemail Never Picking Up On Hunt Group.

Does you version of Manager exactly match the IPO and VMPro version?

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
Intrigrant: Created the Code, pointed a DID to it. What is did was ring the group.




RE: Voicemail Never Picking Up On Hunt Group.

(OP)
rdoubrava: IPO is: 9.0.1200.1006 VM Pro is: 9.0.12.0

RE: Voicemail Never Picking Up On Hunt Group.

Take the space out of the name smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: I did when I did a rename to: "Property_Mgmt" - Of course the IPO Bitched about the "_"

Also Renamed it as "PropertyMgmt"

Same results, however.

RE: Voicemail Never Picking Up On Hunt Group.

It's still in there, needs to be PropertyMgmt in both the group name and shortcode. smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: I am saying I tried to re-name it multiple times before testing the Short Code Suggestion Above. No matter what I named it, It would never hit the voicemail after ringing the members in the group. After nothing work, I put it back to the original
"Property Mgmt" as that did not seem to be causing the issue.

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
Updated Everything:







Here is a DID to *99 Again


Rings the Group like last time:




RE: Voicemail Never Picking Up On Hunt Group.

Then it's not ringing in on the DID/DDI you think it is, no way will it ring the group when targeting a shortcode directly smile

RE: Voicemail Never Picking Up On Hunt Group.

Or your changes aren't happening due to corruption or silliness smile

RE: Voicemail Never Picking Up On Hunt Group.

Ah, I bet you use a condition in VM Pro which has a wrong logic option set.
By default the logical "AND" is selected (red circle) but for a Calendar or a Weekplanner is must be a logical "OR"(green circle) as it cannot be 10:00 o'clock AND 11:00 o'clock at the same time.
It is 10:00 o'clock OR 11:00 o'clock.

RE: Voicemail Never Picking Up On Hunt Group.

(OP)

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: Ok, I had the customer go to a phone (You can see - She put me on Hold) and Dial *99 from another phone. Low and behold, the same thing happened. It dialed the Hunt Group Again.



RE: Voicemail Never Picking Up On Hunt Group.

Remove the condition, test then add it back, I'll also bet that's the issue.

I never stack conditions like that (assuming you have more than on in that check condition), check one after the other smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: A DID Directly to the Hunt Group Behaved the same way. Ring and Ring - No Voicemail Picks up.
The only condition being used for that DID call flow is the Property Mgmt Hours Condition.

RE: Voicemail Never Picking Up On Hunt Group.

Delete (or rename) the group "Leave" startpoint and try again.
I am pretty confident there is the root of the problem.

RE: Voicemail Never Picking Up On Hunt Group.

3
Hang on, we're all being dumbasses, you can't have a mailbox when the group name matches a module, for failover purposes with the ICR in the event of VM failure

You'll see it's gone from the group mailbox section in VM Pro too smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
intrigrant: I have already completely deleted the group, merged, recreated the group "With a different name", Merged - Same Issue. I have also have the group a totally different Extensions number - Same Issue.

All of the HG's may be behaving this way. This is the only group that rings people and goes to voicemail. All the other groups receive their mail through a "Leave Main" Module - Which works with all the groups.

I am thinking something might be corrupt in the system.

RE: Voicemail Never Picking Up On Hunt Group.

Look at my last post above yours smile

RE: Voicemail Never Picking Up On Hunt Group.

You need to have different module names than groups smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01:

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: Isn't what you are saying actually the opposite? If The VM Pro Goes Down, having a Hunt Group that is named exactly the same as the Module will allow the system to fall back to that Hunt Group.

Even in the error panel, if you do not have a Hunt Group Matching a VM Pro Module, you will get the error: "The incoming call route targets the Voicemail Module xxx. If a hunt group was created with the name xxx then if Voicemail was unavailable the call would route to this group."

RE: Voicemail Never Picking Up On Hunt Group.

Trust me, it'll never work, that just directs it to the module. They used to remove it, must have changed that but the functioning remains the same.

Has always been like this smile

RE: Voicemail Never Picking Up On Hunt Group.

Having a group named as a module is for failover, it's to be a temp thing until your VM is fixed, not to be used on production/always in use groups.

End of discussion, it will never work the way you have it smile

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
I will test and report back.

RE: Voicemail Never Picking Up On Hunt Group.

(OP)
amriddle01: You are the man. It all makes since now. Learn something new every day. I wish I could buy you a beer.

RE: Voicemail Never Picking Up On Hunt Group.

No worries smile

RE: Voicemail Never Picking Up On Hunt Group.

amriddle let's shower you with pink stuff, I know you like that colour.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

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