INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Avaya IP 500v2 daily reboots

Avaya IP 500v2 daily reboots

(OP)
I started getting these daily random reboots. We have avaya ip 500 v2 on 9.1.5.0 and about two weeks ago, the system just reboots randomly daily. I tried to catch the reboot log but am not able to see anything. I dont think it logged the reboot. I have two logs here but it only tells me that system was not shutdown properly as far as i can read these. We had two PRI lines with one was being used as backup and recently got rid of the back up line.

Service Alarms:

The follwoing licenses are all in use.
Licesne Type: Power User



8KHz clock source was changed
Previous source was internal


Trunks:

Alarms for Line : 1 (in Red Text)

Loss of signal
Trunk Out of Serivce

Alarms for Line 2: (In yellow text)

Yellow Alarm
Trunk Out of Service


All occurred during the reboot. The second PRI line we had was for backup and its no longer in service. Could it be that its rebooting because of the license? Any feedback would be helpful. Also attached the log.

RE: Avaya IP 500v2 daily reboots

lots of things could cause this, faulty power, a bad power power supply, a defective UPS, A defective IP 500 controller

RE: Avaya IP 500v2 daily reboots

Those alarms are normal following a reboot, you need to capture a trace just before the reboot, not after smile

RE: Avaya IP 500v2 daily reboots

(OP)
joe2938 (Programmer)7 Sep 17 19:13
lots of things could cause this, faulty power, a bad power power supply, a defective UPS, A defective IP 500 controller

So no way to troubleshoot this except just start eliminating one by one. Or just put in a new controller.

RE: Avaya IP 500v2 daily reboots

one more thing.
Alarms in red writing are still active while Alarms in black writing are historical.
That usually helps finding nasty stuff that is still buggering up the system

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Avaya IP 500v2 daily reboots

yes you would need to rule these out 1 by 1

RE: Avaya IP 500v2 daily reboots

(OP)
i am just going to replace the unit, that should take care of it.

RE: Avaya IP 500v2 daily reboots

Yes and no. It's a rich tapestry this problem solving lark. If it's firmware or config related, you've gone and pissed 500+ dollarydoos up the wall by replacing the control unit unnecessarily.
These two events occurred in the last two seconds of the up time.

13:11:59 61253566mS PRN: SyncSystemTime: sync gap=18(sec)

13:12:44 61297978mS PRN: UDP: CHECKSUM FAILED 81f0 against 932f (src ac1b145a dest ac1b14ff)

Therefore,
Check your time setting config source and time settings of any associated servers, such as a vmpro server.
Confirm only 1x ISDN line is set to clock and all others are set to fallback or unsuitable
Upgrade the IP Office to the latest release of 9.1.X after consulting the TB for that release to confirm the release is right for you.

Also, you don't appear to be running the very important 'Error" filter in Sys Mon.

Good day to you.

holdmusic34 1
German Tourist 0

RE: Avaya IP 500v2 daily reboots

(OP)
holdmusic34 (Vendor)8 Sep 17 11:53

Yes and no. It's a rich tapestry this problem solving lark. If it's firmware or config related, you've gone and pissed 500+ dollarydoos up the wall by replacing the control unit unnecessarily.
These two events occurred in the last two seconds of the up time.

13:11:59 61253566mS PRN: SyncSystemTime: sync gap=18(sec)

13:12:44 61297978mS PRN: UDP: CHECKSUM FAILED 81f0 against 932f (src ac1b145a dest ac1b14ff)

Therefore,
Check your time setting config source and time settings of any associated servers, such as a vmpro server.
Confirm only 1x ISDN line is set to clock and all others are set to fallback or unsuitable
Upgrade the IP Office to the latest release of 9.1.X after consulting the TB for that release to confirm the release is right for you.

Also, you don't appear to be running the very important 'Error" filter in Sys Mon.

Good day to you.


The time settings are correct.

Two ISDN lines are configured but one is no longer in service (which was for failover). In the system status, it shows that line "1" is out of service which is set to Network and line "2" is set to fallback. Should i need to switch the line 2 to clock (network) then?

Also, the error filter under system tab is checked.

RE: Avaya IP 500v2 daily reboots

yes. the primary, preferred, sexiest, main Isdn trunk should be s3t to network.
that's probably the reason for your exciting trips through reboot land.

holdmusic34 1
German Tourist 0

RE: Avaya IP 500v2 daily reboots

(OP)
why does it reboot if the main line is set under fallback? It didn't do that at the beginning, started after couple of months.

RE: Avaya IP 500v2 daily reboots

(OP)
i changed the clock, and it went without a reboot for a few days and started rebooting again.

The sysmonitor is completely throwing me off with log configuration.

Save screen Log as : this is the current screen you see in real time

Log Preference: this is to save the actual log to file.

When i do this, i dont see any logs in the monitor folder. The start/stop logging to file button is checked.

Under trace options what is save file,load file, load partial file, and select file for? And for god sake what is rollover log, can anybody explain this to me please? I want to trace the reeboot again because it has to show some kind of error.

RE: Avaya IP 500v2 daily reboots

check your isdn filters. it prob says something like falc slip store.
system status isdn errors would also be riddled with red alarms.
If so, check with your carrier.

You need to read the monitor manual available on the knowledgebase.

holdmusic34 1
German Tourist 0

RE: Avaya IP 500v2 daily reboots

why dont you upgrade to latest SP to rule out the software first, and then test the hardware piece by piece

RE: Avaya IP 500v2 daily reboots

(OP)
I cant upgrade. Dont have a service contract.

RE: Avaya IP 500v2 daily reboots

You can still upgrade to the latest 9.1 release, which would be 9.1 SP12 although I haven't tried that.
Highest I have currently is 9.1 SP11 which seems to be stable, anything below 9.1.6 is pretty crappy though.

"Trying is the first step to failure..." - Homer

RE: Avaya IP 500v2 daily reboots

like the time i purchased discounted rollerblades.

cheapskates.

I hate jokes about German sausages.

They're the wurst.

RE: Avaya IP 500v2 daily reboots

(OP)
its complicated. i dont have access to avaya support. :( I dont have the sold to number.

RE: Avaya IP 500v2 daily reboots

well then you need to hire an avaya business partner

RE: Avaya IP 500v2 daily reboots

(OP)
well then, that's what i m doing.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close