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Voicemail Pro - Voicemail to Email Sending Multiple Times

Voicemail Pro - Voicemail to Email Sending Multiple Times

(OP)
All,

I have a client running R8.1 that is having issues receiving the same voicemail to email message up to 9 times. The IPO is configured to "Forward". They are using their own SMTP Server.

Suggestions?

Thank you.

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

the first thing i would do is run debug and see if its emailing it multiple times or if its the email server that producing the copies. is the person getting them getting them all at once or really close together, it should be easy to troubleshoot to determine the source.

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

Is the user profile set to use UMS Webs services or web collaboration? uncheck it since your using SMTP.

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

2
I ran into that a while back. See below.

Doc ID: SOLN280366
Version: 1.0
Status: Published
Published date: 10 Dec 2015
Author:
Peter Jackson P Joseph

Details
IP Office 500v2 Version 8.1(95)

Problem Clarification
Whenever the user get a Voicemail, VM Pro send VM to email but keeps sending the same message multiple times.This issue has been happening ever since the user was created. (4 months ago). No major changes or upgrades.

Cause
User Corruption.

Solution
Deleted the user and recreated the profile again.
This resolved the issue.

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

(OP)
gknight1: Thank you. What options would I want to Select? "Email Support"? I do not see anything in relation to "SMTP".

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

(OP)
biv343: I will give that a Try as well - Thank you.

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

(OP)
Another thing to note, this is happening on 3 users. They have 30+ Users with Voicemail to E-mail set to "Copy/Forward".

RE: Voicemail Pro - Voicemail to Email Sending Multiple Times

(OP)
I am seeing this show up every few seconds:

"08/09 15:49:56.655 vmprov5s (14,2) 6ec, 9e8: CSMTPConnection::Connect: Could not connect to the SMTP server customerswebsite.com on port 25. Error 10060 [0x274c] (A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.)"

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