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IP Office Server Ed, International call issue.

IP Office Server Ed, International call issue.

(OP)
I have an issue that I can't get my mind wrapped around, I have a multi-site IPO that has SIP trunks at three of them.At one site international calls will not go through if the SIP Name field is populated with the users full 10 digit DDI (4xxxxxxxxx)but will with the users extension number (1xxxxx), all other sites are working properly. My issue is that when the field is populated with any 10 digits not in the DDI range (I entered fictitious and real numbers),the calls will go through, or if a 1 is added to the correct DDI. The problem with that is that 911 calls are routed to relay center instead of the local PSAP. Does anyone have any suggestions?
Thanks

RE: IP Office Server Ed, International call issue.

What SIP response do you get from the Service Provider?

"Trying is the first step to failure..." - Homer

RE: IP Office Server Ed, International call issue.

(OP)
Thanks for the response, here is the monitor output.

********** SysMonitor v10.1.0.0.0 build 237 [connected to 10.42.42.4 (USIRV1IPOEXP (Server Edition(E)))] **********
1169467592mS SIP Call Tx: 19
INVITE sip:0115216643752379@10.42.42.1 SIP/2.0
Via: SIP/2.0/UDP 10.42.42.4:5060;rport;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
From: "Booth 1" <sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 INVITE
Contact: "Booth 1" <sip:116059@10.42.42.4:5060;transport=udp>
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
User-Agent: IP Office 10.1.0.0.0 build 237
Content-Type: application/sdp
Content-Length: 295

v=0
o=UserA 1523450691 2259877246 IN IP4 10.42.42.4
s=Session SDP
c=IN IP4 10.42.42.4
t=0 0
m=audio 46752 RTP/AVP 0 8 18 4 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=no
a=rtpmap:4 G723/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
1169467602mS SIP Call Rx: 19
SIP/2.0 100 Trying
From: "Booth 1"<sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 INVITE
Via: SIP/2.0/UDP 10.42.42.4:5060;rport=5060;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
Contact: <sip:0115216643752379@10.42.42.1:5060;transport=UDP>
Supported: 100rel,replaces
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
User-Agent: ADTRAN_Total_Access_908e_3rd_Gen/R11.4.3.E
Content-Length: 0

1169468001mS SIP Call Rx: 19
SIP/2.0 183 Session Progress
From: "Booth 1"<sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>;tag=4d0f9258-7f000001-13c4-87991-b180df19-87991
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 INVITE
Via: SIP/2.0/UDP 10.42.42.4:5060;rport=5060;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
Contact: <sip:0115216643752379@10.42.42.1:5060;transport=UDP>
Supported: 100rel,replaces
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
User-Agent: ADTRAN_Total_Access_908e_3rd_Gen/R11.4.3.E
Content-Type: application/sdp
Content-Length: 237

v=0
o=BroadWorks 815999823 1 IN IP4 10.42.42.1
s=-
c=IN IP4 10.42.42.1
t=0 0
m=audio 10430 RTP/AVP 0 101
a=bsoft: 1 image udptl t38
a=sendrecv
a=ptime:20
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
1169470110mS SIP Call Tx: 19
CANCEL sip:0115216643752379@10.42.42.1 SIP/2.0
Via: SIP/2.0/UDP 10.42.42.4:5060;rport;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
From: "Booth 1" <sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 CANCEL
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
Supported: timer
Reason: Q.850;cause=16;text="Normal call clearing"
User-Agent: IP Office 10.1.0.0.0 build 237
Content-Length: 0

1169470117mS SIP Call Rx: 19
SIP/2.0 200 OK
From: "Booth 1"<sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>;tag=4d0f9258-7f000001-13c4-87991-b180df19-87991
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 CANCEL
Via: SIP/2.0/UDP 10.42.42.4:5060;rport=5060;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
Supported: 100rel,replaces
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
User-Agent: ADTRAN_Total_Access_908e_3rd_Gen/R11.4.3.E
Content-Length: 0

1169470120mS SIP Call Rx: 19
SIP/2.0 487 Request Terminated
From: "Booth 1"<sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>;tag=4d0f9258-7f000001-13c4-87991-b180df19-87991
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 INVITE
Via: SIP/2.0/UDP 10.42.42.4:5060;rport=5060;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
Supported: 100rel,replaces
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER, REGISTER
User-Agent: ADTRAN_Total_Access_908e_3rd_Gen/R11.4.3.E
Content-Length: 0

1169470122mS SIP Call Tx: 19
ACK sip:0115216643752379@10.42.42.1 SIP/2.0
Via: SIP/2.0/UDP 10.42.42.4:5060;rport;branch=z9hG4bKae50781a6d850a0fc146a06e93897a4f
From: "Booth 1" <sip:4696806060@10.42.42.1>;tag=3b3743be24f08c6a
To: <sip:0115216643752379@10.42.42.1>;tag=4d0f9258-7f000001-13c4-87991-b180df19-87991
Call-ID: f3ccf2f32cc7a8224dfc1e2982458018
CSeq: 900951556 ACK
Max-Forwards: 70
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,NOTIFY,UPDATE
User-Agent: IP Office 10.1.0.0.0 build 237
Content-Length: 0

RE: IP Office Server Ed, International call issue.

(OP)
@janni78, Problem resolved, the customers DID range was being blocked in the provider portal.

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