INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Avaya IP Office auto attendent dial by extention go to wrong person

Avaya IP Office auto attendent dial by extention go to wrong person

Avaya IP Office auto attendent dial by extention go to wrong person

(OP)
Hello,

am working in a company that has recently migrated the line from one provider to another, and we are facing an issue regarding the Embedded Auto Attendant .

when someone call from outside the auto attendant ask for extention but when the person press the extention i notice in the logs that the number is pressed twice

for example if someone want to dial 239, it goes to 223

we have Avaya IP Office v2 and using Avaya IP office 10.1 (57) software

i tried to change the DTMF feature to RFC2833, INFO , Inband but still the issue has not been solved

best regards

RE: Avaya IP Office auto attendent dial by extention go to wrong person

Just in case, have to ask, is the auto-attendant option for this option 2 and is Direct Dial-by-Number selected in the auto-attendant settings? If yes to both then the its the auto-attendant settings including the intial 2 menu selection as part of the extension number.

Stuck in a never ending cycle of file copying.

RE: Avaya IP Office auto attendent dial by extention go to wrong person

You will probably find it's duplicated digits.
On SIP calls the line provider has to remove DTMF tones from the call and pass it out of band then inject the tones again before presenting to you.
Issue is sometimes a slight part of the tone gets through before they detect it, they then inject the tone again and it follows the split second of tone that wasn't removed, so a 2 comes in to you as 22.

Long and short is it's the provider(s) carrying the call at fault, it hits you already broken, you often can't fix it because of that smile

RE: Avaya IP Office auto attendent dial by extention go to wrong person

(OP)
@sizbut Yes it's set to dial by number in the auto attendant

@amiriddle01 thank your for your reply , will try that with the service provider see if that solve the issue .

RE: Avaya IP Office auto attendent dial by extention go to wrong person

@SAYDO No, I asked 2 questions, you gave one answer and that answer wasn't about the 'Direct Dial-By-Number' setting which is different from setting an action to 'Dial by Number'.

Stuck in a never ending cycle of file copying.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close