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Onex Mobile & Cisco WAP 371

Onex Mobile & Cisco WAP 371

(OP)
Hi,

We have a customer complaining that he has bad call quality with his onex mobile prefered internally.
They use iphone 5S,6,7 and a android phone. => Same issue.
He said that internally, when he call a digital phone, the digital phone can hear correctly, but the mobile has cut in the voice.

The customer report me that he used the onex mobile when he was in a hotel, using the hotel's wifi, building a VPN to the office and it worked correctly.

Is it some know issue with cisco WAP 371 and mobile devices, or onex mobile ?
Is it a specifi setting we have to set to have it working correctly ?

ACIS - ACSS

RE: Onex Mobile & Cisco WAP 371

How many devices use the same access point?
Is QoS implemented on the WiFi?

"Trying is the first step to failure..." - Homer

RE: Onex Mobile & Cisco WAP 371

(OP)
regarding the client only 5-6 mobile phones use the wifi.
Before computer where using it, but they disabled the wifi on pc to try to find out.
Wifi antenna are connected to voice vlan.

I saw this post :WAP371 WIFI Issues on mobile devices

ACIS - ACSS

RE: Onex Mobile & Cisco WAP 371

(OP)
Do you know if i can log the RTP Jitter/packet loss with the sysmon ?

I can see it life but i don't know if i can log it .

ACIS - ACSS

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