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High level access to Panasonic TDE?

High level access to Panasonic TDE?

(OP)
We are having some issues with SIP disconnects and our current setup with TDE systems. Our SIP provider blames the ISP, the ISP blames the SIP provider and I am stuck trying to weed this all out.
PBX logs show SIP server disconnect, data link failure, then data link established. The data link will take about 5 minutes to re-establish a SIP connection.

Panasonic is able to log into the PBX with a high level account in order to change the Registrar re-sending interval to 30 seconds so it does not take so long to re-connect.
Does anyone know what account they use in order to do this?

On the NS 700, this option is available to INSTALLER.

RE: High level access to Panasonic TDE?

It is done at the INSTALLER login level
go to the virtual slot for the SIP GW card, register settings and scroll to far right, I set ours to 10 seconds

RE: High level access to Panasonic TDE?

(OP)
On a TDE system, that option is not available to the INSTALLER login level the way it is for an NS system.

RE: High level access to Panasonic TDE?

it is available to installer, it is in the sip gateway settings, that is only a short term fix, you need to find the problem, if it happens every day put wireshark trace on a mirror port on the system and see what happens when it stops working. it normally is a broadband issue but this would narrow it down

RE: High level access to Panasonic TDE?

(OP)
I open my Maint console
Enter INSTALLER for user code
Click on profile and access PBX
I do not see the option on the SIPGW card of my TDE600.

RE: High level access to Panasonic TDE?

Select virtual shelve in slots

RE: High level access to Panasonic TDE?

(OP)
I am selecting the Virtual Shelf, then the port properties of the SIPGW card. The only option available is Register sending and not register RE-SENDING.
On an NS, both these options are available to INSTALLER.

RE: High level access to Panasonic TDE?

I'm sure I have the code, how do I PM the user?

RE: High level access to Panasonic TDE?

(OP)
Hey bigglesnz111

Can you send to - click on post edited

RE: High level access to Panasonic TDE?

(OP)
Thanks bigglesnez111, unfortunately this did not work.
Launch the MAINT console and enter the information contained in the file you sent. Get an invalid password or model type. Tried changing the ending TDA to TDE as well. I tried with the * and without.
Found this link here http://www.tek-tips.com/viewthread.cfm?qid=1422079. Maybe the password is different for a TDE?

RE: High level access to Panasonic TDE?

the difference between level dealer / level company
(Reserved bits)
Be careful when you enter the company level if you are unsure of the correct work
Be careful my friend from falling system

RE: High level access to Panasonic TDE?

(OP)
Thanks ingy500. Do you know how to access the Developer account?

RE: High level access to Panasonic TDE?

development/sdk soft
what work do you do?

RE: High level access to Panasonic TDE?

(OP)
Thanks ingy but how is this used with the MAINT console?
What am I using instead of INSTALLER? I tried DEVELOPMENT but that is not working.

Wait, are you saying I need the SDKV1 Software to access the TDE system in order to change the RE-SENDING timer?

RE: High level access to Panasonic TDE?

(OP)
This must be a well hidden and guarded secret as I can find nothing on the web, nor have I found one Panasonic dealer/Friend who has been able to find it either.

RE: High level access to Panasonic TDE?

It is through the programming tool in INSTALLER see attached screen shot.

RE: High level access to Panasonic TDE?

My friend raist3001
You mean and explain something else....sdk another subject
use X lite TO PC..Test isp provider
I think.. You don't have any problem with PBX


RE: High level access to Panasonic TDE?

(OP)
Thanks Obtsystems, but the resending interval is not available to INSTALLER. Not only has Panasonic confirmed this but the option is not there when I log in as INSTALLER. You must be logging in with a different programming code?
Do you have Automatic Login selected? Can you confirm what programmer code you are using? And what version UMC?

RE: High level access to Panasonic TDE?


so Example raist3001

RE: High level access to Panasonic TDE?

(OP)
Thanks Ingy but that password does not work for me. I get an INVALID PASSWORD OR MODEL TYPE error. I am in the USA.
Your UMC shows Region 000-000
Mine is Region 002-002

RE: High level access to Panasonic TDE?

Use the same password... INSTALLER
OR.... If the site allows us to call me to face
Leave your name here

RE: High level access to Panasonic TDE?

(OP)
INSTALLER does not work. The re-sending option is not available to INSTALLER. In the above picture you are entering *PCCKXTDA* instead of INSTALLER.

RE: High level access to Panasonic TDE?

Are you able to enter INSTALLER

RE: High level access to Panasonic TDE?

(OP)
Yes I can connect using INSTALLER

RE: High level access to Panasonic TDE?

*PCCKXTDA* same INSTALLER
Why not login

RE: High level access to Panasonic TDE?

Can be accessed via TeamViewer

RE: High level access to Panasonic TDE?

(OP)
I'm so confused. I get an INVALID PASSWORD OR MODEL TYPE error when I use *PCCKXTDA* instead of INSTALLER.

RE: High level access to Panasonic TDE?

There is no password to pcckxtda
same installer !!

RE: High level access to Panasonic TDE?

(OP)
Where am I putting *PCCKXTDA*??

RE: High level access to Panasonic TDE?

RE: High level access to Panasonic TDE?

OK
Open the software without PBX...?

RE: High level access to Panasonic TDE?

There is a space in your line that you

RE: High level access to Panasonic TDE?

(OP)
Nope, no space. *PCCKXTDA* does not work in the US.

RE: High level access to Panasonic TDE?

Select this

RE: High level access to Panasonic TDE?

(OP)
Wouldn't I need to install the region free UMC and not the US based installer?

RE: High level access to Panasonic TDE?

Change the password to 1234 in installer

RE: High level access to Panasonic TDE?

(OP)
I am not using INSTALLER to log into the developer account or SALES level.
I need the programming code for the USA - *PCCKXTDA* does not work in America.

RE: High level access to Panasonic TDE?

(OP)
Does anyone have the developers code or sales code for America? Or the multi region install of the UMC?

RE: High level access to Panasonic TDE?

For the USA try #PCCKXTDE#

RE: High level access to Panasonic TDE?

(OP)
Thanks Mike, unfortunately that does not work either.

RE: High level access to Panasonic TDE?

(OP)
Well, I am one step closer.
I found the multi region UMC installer (7.8.1.1) and installed this.
I am able to log in with *PCCKXTDA* which gives me access to the Sales Company Level where the RE-SENDING timer can be found.
However, when I try to connect to our PBX I get an error that "this program was not installed correctly"
So close yet still far away.

RE: High level access to Panasonic TDE?

(OP)
I noticed that if I looked at the properties of the multi region UMC, the TARGET field's address ended in "01
My USA UMC ended in "02
So I changed this to 01 and the *PCCKXTDA* programmer code worked. But I also get the "this program was not installed correctly" error.

RE: High level access to Panasonic TDE?

raist3001, try - #PNAKXTDE#

RE: High level access to Panasonic TDE?

(OP)
Mike, a million thank you's. That was the code. It worked. Can't thank you enough for helping out.

And a big thank you to everyone else who lent some of their time to try and help me.

RE: High level access to Panasonic TDE?

we have NS500 Panasonic and with 2 LIC for SIP Extension,
after 20 sec we cant continue our call with these sip extension. but for SIP trunk every thing is ok,
but for terminate one call that recieved by sip trunk we cant use from our PSTN, in TDE model we could active D05 in 2.9 system option recerved bit, resolve out problem but for NS series, this account *PCCKXTDA* cant work, is there any one that know how we cant resolve those ?

many thanks

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