We recently upgraded from RES 5.4.3 on Windows 7 to 5.5.1 on a new Windows 10 HP Server, and lost double sided printing of server reports on our HP laser printer (which did not change). The HP Printer is configured for double sided in Windows 10 for the HP Driver. The HP Driver is selected in POS Configurator / Restaurant / Default Printer. Applications like Adobe Reader pick up the double sided print setting just fine. It shows up under Printer Settings from the Micros Applications just fine. If I run an Autosequence report, and ask for Preview, and then Print from there, it uses the double sided setting just fine (I believe at this point the report is being printed from Adobe Reader so that makes sense). But an Autosequence Report going to Print without Preview does not use the setting. Autosequence Reports running on a schedule does not. Credit Card Reports does not. Bottom line, I think is is a RES issue somewhere. For prior versions, I remember we had to log into an “AutosquenceUser” user ID and change the printer settings for that user in order for RES to pick up the settings. But we do not have that user any more. Any help or suggestions are welcome. Thank you.
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