Have a strange issue, I've gotten numerous reports that when a agent, & non-agent places a call on hold, when they un-hold the call the Caller states they actual heard another conversation complete different floor/department.
FYI always External Calls that was reported, Im assuming my PRIs???
CM 5.2.1 (R015x.02.1.016 Patch 21656)
Today Makes Tomorrow
Red Flag Submitted
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