INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Definity Password reset

Definity Password reset

(OP)
A customer recently purchased several hotels. 6 of them have old Definity. The previous support company was generous enough to provide credentials, but they only work on 5 of the 6. Now that support company is no longer working with the customer. We are not an Avaya company. Our customer does not have paid Avaya support. I am familiar with the Definity, enough to get by...Will Avaya reset the password for a simple fee?

RE: Definity Password reset

yes

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

RE: Definity Password reset

(OP)
Support is telling me I need a Sold-To number. They also sent a form that references a bsuiness partner.

RE: Definity Password reset

do you know what version it is

Today Makes Tomorrow

RE: Definity Password reset

I know Avayatier3 can help , if you contact him http://bshtele.com he will be able to put you in touch with the correct department at Avaya idea

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

RE: Definity Password reset

Just a quick question since I saw this thread...

I purchased a Definity Prologix switch off eBay, and could not get into the processor. I called the company that the switch came from (ebay seller provided that info). They told me that the system was removed from a manufacturing plant which closed and anyone with knowledge of the switch are no longer employed, and any manuals with passwords were gotten rid of. So I ended up buying another TN798B on ebay which had the default password set still. The problem is that many customer options are off and the switch is severely limited in capabilities now.

I had been back and forth with the idea of calling Avaya to see if they would reset the password of the first processor for a fee. But now I'm questioning that since I see in one of the above postings that Avaya would require a "sold-to" number.

Does anyone know if Avaya would even reset a password on a second hand switch bought off eBay? Or would I just be wasting my time calling? Does anyone have any other ideas?

By the way... I'm guessing the version is G3csiV6.

RE: Definity Password reset

try the thread above

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

RE: Definity Password reset

I can help you understand

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
http://bshtele.com

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close