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IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Guys,

I'm installing two (2) IP500 voice networking channels (8 channels) to IP Office v2 R8.1 (91)-- originally (4) were installed prior and are working, the licenses installed with no errors and I edited the Number of Channels and Outgoing channels to reflect the addition (12 channels). I soft-rebooted even hard-rebooted the IP Office, however, only (4) calls can be made and on the 5th try, you get a "Waiting For Line"....
Is there anything I'm missing here????

Please assist

Thanks much
ngm

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

So the other end has more than 4 channels?

"Trying is the first step to failure..." - Homer

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Does all your 12 licenses show valid?
And how are you dialing across SCN?

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Pretty sure Janni78 nailed it. You need to increase licenses on BOTH systems... if one side has 4 channels and the other has 12 you are limited to 4 calls at a time.

The truth is just an excuse for lack of imagination.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

To correct some misconceptions here.

Only outgoing calls are licenced on the IPO, so lets take an example.

System A - 12 channels licenced
System B - 4 channels licenced

The line should be configured with 16 channels/12 outgoing on System A and 16 channels/4 outgoing on system B.

This way all 16 licences can be used at the same time and if 12 outgoing calls are being made from System A to system B, System B can still make calls to System A.

| ACSS SME |

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

I re-read what I wrote and I need clarify. If you have 12 channels on A and 4 on B you can only make 4 calls out on B. The channels are used on the outbound and just need a license present for inbound. Since you did not specify which system you are calling out from I think I made an assumption your calling from B with only 4 licenses. If you are calling from A then you probably have it misconfigured. Follow Pepp77's suggestion on configuration. You did not specify if you upped the channels and outgoing channels on the system you added the extra licenses for you just said you added the licenses.

As per always the more information you include the better. Be specific as possible.

IE
System A has 12 channels licensed, System B has 4 channels licensed
Are you calling from System A to B or B to A?
If you made any configuration changes (channels and outgoing channels) please tell us exactly what you did
You specified the release so good job there (although why 91? its not the highest release and I find 85 the best 8.1...)

The truth is just an excuse for lack of imagination.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

A system trace might be enlightening the issue here.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Sorry for the lack of info...
Yes the other System has more than 4 channels (janni78)...

Yes all 12 licenses are showing valid
Using QSIG over the H.323 (NYSTECH)

After installing the 2 licenses and Merge the additional 8 licenses showed they were 'Valid'
I then went to the Lines Tab and changed both the Number of Channels and Outgoing Channels to 12 (4 previously)
I then rebooted the System, it didn't work...I then Shutdown the IP Office and pulled the power cord, restarted and still the issue stated below was encountered

System A (CS1K) > 12 channels
System B (IP Office) 12 channels

System A to B - 4 calls go through, on the 5th call it doesn't go through, you get a busy signal
System B to A - 4 calls go through, on the 5th call it says "Waiting For Line" (critchey)

Hope this is adds more clarity

P.S.- Also added a System Status snapshot
Thanks

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Another thing, after doing a Trace....it says Cause code 17

This is a call from the CS1000 using extension 3217 to call user 2022 on the IP Office v2 Control Unit when all four Voice Networking Channels are in use. The IP Office 500v2 control unit is giving a CallRefused reason=CapacityExceeded

See snapshot attached..

Thanks again
-ngm

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Any chance of some screengrabs of the H323 line programming on both sides?

| ACSS SME |

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Ok correct me if I am wrong.
Voice networking licenses are only for the number of outbound calls an IPO can make for H323 or SCN. If call is getting rejected inbound on IPO it has nothing to do with Licenses...

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Ok guys...here's an update

Apparently, in R8.1 Manager, there is a parameter in the H.323 line configuration under the VoIP Line tab where there are (3) settings for the channels under the Outgoing Group ID; Number of Channels, Outgoing Channels and Voice Channels...when I initially entered the licenses and made the changes I was using R9.1 Manager and as such this parameter is not accessible/available in that release.
After logging in with R8.1 Manager, I saw the Voice Channels was at the "4" channels, this I adjusted to 12 and voila, I got past the 4 calls.

However, my jubilation was premature...after making 10 Outgoing calls successfully, No. 11 call said "Waiting For Line"....shadessad

I've attached a copy of the trace I ran from System Status...Channel 11 shows a Cause Code = 42??
And the plot thickens...

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

What VCM is in the system?

| ACSS SME |

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
There are two Combo cards...

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Odd, as 10 VCM channels on a single combo card should be giving you 20.

Well Cause code 42 is a congestion message. Do they have enough VCM capabilities at the other end?

| ACSS SME |

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Correct...my understanding as well

Yes they do

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Combocards are pretty cheap and I hate to rely on them entirely for VCM resources in a situation like yours. I am thinking one of the combocards VCM channels are not working properly so once you reach call 11 you are out of channels and get a congestion error. If possible I would remove a single combo card and make calls on it then remove the other and replace the first one. If my guess (yup just a guess) is right then one of those combocards either won't work at all by itself or will randomly show congestion.

The truth is just an excuse for lack of imagination.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

I suppose it will also be worth looking in SSA at resources and confirm 20 channels of VCM are showing.

| ACSS SME |

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

You know I almost put check SSA for VCM channels but I have seen it reported in SSA but still not work. Again I hate to rely on combocards only for VCM channels I just find them unreliable.

The truth is just an excuse for lack of imagination.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Use system Monitor It will show you how many VCOMP channels it is seeing

10:11:16 2139158220mS PRN: Monitor Status IP 500 V2 8.1(95)
10:11:16 2139158220mS PRN: LAW=U PRI=0, BRI=0, ALOG=4, VCOMP=10, MDM=0, WAN=0, MODU=0 LANM=0 CkSRC=0 VMAIL=1(VER=3 TYP=1) 1-X=1 CALLS=0(TOT=12)

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Guys...appreciate the feedback...will try the approaches

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Update on Thread...

Critchey...
I switched out the Combo cards individually and they both gave (9) successful outgoing calls and on the 10th call, "Waiting for Line"!!!

Pepp77...
I checked SSA and yes its showing the 12 VCM channels

Nystech...
This slipped me, I will confirm on next visit

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

(OP)
Forgot to mention...with the both Combo cards, I'm only getting access to (10) VCM channels, the 11th says "Waiting for Line"!

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

That is... weird. If you have a single combo card you are allowed to make 9 calls but not 10 even though a combocard gives you 10 VCM channels. If you have both combo cards you can get to 10 but not 11 where you should have 20. And SSA says you have 12 VCM channels?!

The truth is just an excuse for lack of imagination.

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Sounds like Avaya to me smile

RE: IP OFFICE R.8.1 - ADDITIONAL NEW H.323 IP VOICE NETWORKING CHANNELS NOT FUNCTIONAL

Working as intended nothing to see here...

Sorry I am not sure what else to tell you other then that is not normal behavior. You should have 20 vcm channels with 2 combocards not 12. You should have 10 with a single combocard. You should be able to make 12 calls with both combo cards and 10 with a single card and none of that seems to hold true.

The truth is just an excuse for lack of imagination.

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