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New Feature?

New Feature?

(OP)
I have just discovered on our in house 10.1 system (not sure if present in earlier versions), but if you have a user with a monitor group and can intrude set, if that user also has a user BLF button of a member of the monitor group and that user is on a call (so the BLF is active) and you press your BLF you get an option to drop the call - which then hangs up the call the person whos BLF it is, is on!!!

Surely this cannot be design intent?

| ACSS SME |

RE: New Feature?

2
According to help

For 1400, 1600, 9500 and 9600 Series phones the following additional options are displayed:

Drop Disconnect the user's current call.

If configured to be able to intrude on the user:

Acquire Take control of the call.

Intrude Intrude into the call, turning it into a 3-way conference.

If configured to be able to listen to the user:

Listen Start silent monitoring of the user's call.

"Trying is the first step to failure..." - Homer

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