I have just discovered on our in house 10.1 system (not sure if present in earlier versions), but if you have a user with a monitor group and can intrude set, if that user also has a user BLF button of a member of the monitor group and that user is on a call (so the BLF is active) and you press your BLF you get an option to drop the call - which then hangs up the call the person whos BLF it is, is on!!!
Surely this cannot be design intent?
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