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Pickup on Primary Line

Pickup on Primary Line

(OP)
AVAYA CM R6 S8700 G450

Customer wants to pickup on ringing Primary Line Only

Wants to "Select" other ringing Line Appearances

RE: Pickup on Primary Line

(OP)
1416 Phone

RE: Pickup on Primary Line

(OP)
• If there is an Incoming Call (Line Appearance on the Phone)
• User picks up the handset to Make a Call
• User automatically gets the Incoming Call

Would prefer

• If there is an Incoming Call (Line Appearance on the Phone)
• User picks up the handset to Make a Call
• User has dial tone on their Primary Line
Does not automatically get the Incoming Call

RE: Pickup on Primary Line

Bridged Idle Line Preference
Use this field to specify that the line that the system selects when you go off hook is always an idle call appearance for incoming bridged calls.
y
The user connects to an idle call appearance instead of the ringing call.
n
The user connects to the ringing bridged appearance.

Idle Appearance Preference
Indicates which call appearance is selected when the user lifts the handset and there is an incoming call.
y
The user connects to an idle call appearance instead of the ringing call.
n
The Alerting Appearance Preference is set and the user connects to the ringing call appearance.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
http://bshtele.com

RE: Pickup on Primary Line

(OP)
The User connects to an idle call appearance instead of the ringing call.

Page 2
Bridged Idle Line Preference n (currently)
Idle Appearance Preference n (currently)

Currently 1350 appears on
BUTTON ASSIGNMENTS
1: call-appr
2: call-appr
3. call-appr
When the phone is Idle
User goes Off Hook
The phone automatically selects 1350 BUTTON 1

The Preference would be
User goes Off Hook
The Phone ALWAYS Selects 1350
The User would ALWAYS have to select a ringing line

Would changing the options to y give me the Preferred results?

Thank You

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