INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Multiple Agent ID's for one User

Multiple Agent ID's for one User

(OP)
Howdy,

Running CM 5.2

Wondering,
Is it possible to have a user with their extension assigned to multiple call centers/hunt groups?

I have a request to take a user who already has an agent ID for one Hunt Group, but they would like them to be able to answer calls for another hunt group as well.

Any help would be greatly appreciated,
Thanks!

RE: Multiple Agent ID's for one User

station logs in with an agent-loginID
agent-loginID is associated with skill(s)
station can login with one agent-loginID at a time.
other stations can login with the agent-loginID that is not currently being used.

agent-loginID 3001
skill 1, 2, 3

agent-loginID 4001
skill 11, 12, 13

station 2001 uses agent-loginID 3001 will answer calls for skills 1, 2, and 3

station 2001 logs out agent-loginID 3001

station 2001 uses agent-loginID 4001 will answer calls for skills 11, 12, and 13

station 2001 buttons will work with the skills of the logged in agent-loginID
auto-in
man-in
aux-work
aft-call
q-time
q-calls




A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
http://bshtele.com

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close