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Activity Code Features

Activity Code Features

(OP)
Hi ...

Is there a features on Avaya IPOCC similliar to this one on the BCM Contact Center Activity codes ?

Thanks

RE: Activity Code Features

I'm not 100% sure what you mean but yes there is a feature called "Job Codes". Maybe that's what you're looking for.

RE: Activity Code Features

(OP)
Hi Alfalis ...

The defention of Activity codes on the BCM Contact Center:

"Agents use Activity Codes to associate calls to one or more activities. For
example you may have activity codes entered in relation to marketing
campaigns that you have been conducted as advertisements in a number of
publications for example Code 111 for Daily Herald, 112 Weekly Star etc. This
would allow you to see which advertisements have generated the most
business for your company.
Contact Center stores the amount of time allocated to an Activity Code and
the number of times an Activity Code is entered. You can generate reports
that show the length of time the caller and agent discussed the topic
designated to the corresponding Activity Code."

RE: Activity Code Features

That should be pretty much covered by "Job Codes" in IPOCC - if you need any further help let us know :)

RE: Activity Code Features

(OP)
Thanks you ...

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