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9650 handset and display who's logged in

9650 handset and display who's logged in

(OP)
This seems too simplisctic but I've noticed I can't see what agent ID is logged into a phone other than on CMS... is there a button assignment I can add that's show you the agent extension signed into the phone?

RE: 9650 handset and display who's logged in

monitor bcms and split or skill number, or vu stats on phone button

RE: 9650 handset and display who's logged in

(OP)
I don't see those options on my configuration screen. if I did would these shown the agent extension?

RE: 9650 handset and display who's logged in

from avaya site administrator software the command would be monitor bcms skill x or split x and yes it will show who is currently logged into that split or skill

RE: 9650 handset and display who's logged in

Jeff,

There is not a way to show you the logged in agent extension using a voice terminal button.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
http://bshtele.com

RE: 9650 handset and display who's logged in

(OP)
Ah, thanks... that was my fear.

Seems shortsighted to me though.

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