I have multiple sites with an IP office 500v2 9.1.7 with 2 DS30Bs and a VCM32. They also are licensed for 20 SIP trunks channels, I have made sure to change the call max to 20 as well but I am getting the message "waiting for line" from time to time. My question is when a call rings in to a hunt group and is notifying 13 digital extensions at a time is it using multiple VCM channels? Could this be the cause of my issue? If there are 13 users in a group when a call rings in with 10 people already on the phone would this be an issue? Am i even asking the right questions? You help is greatly appreciated.
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