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Call park timeout to group

Call park timeout to group

(OP)
I am trying to send a parked call to a hunt group after timeout in IPO 9.1. Everyone tells me it will not work. I saw a post where VMPro was used but I not using VMPro in this config. Please help if you know a way to configure this. Thanks

RE: Call park timeout to group

2
Use a group instead of a park zone to hold the calls in limbo.
We used to do that to park across SCN's

Basically you transfer a call to the group VM disabled,queuing on, no user in it and then use the overflow to send it to the group you want to use.
You need to use either a group button or a pickup group to pick the call back up.

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

RE: Call park timeout to group

(OP)
Thanks Westi will set it up tomorrow.

RE: Call park timeout to group

You are most welcome.
thanks for the pink lovin'

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

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