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Magix DID

Magix DID

(OP)
I have a new extension that needs to be renumbered into the company's DID range. I did an Extension Directory print, saw that x5416 is missing, and called the xxx-xxx-5416. The operator answered, which means the DID is probably not in use, right? The operator confirmed that no one has that extension, so I renumbered the former 5452 to 5416. Added the extension to voicemail, labeled it, copied programming from another extension, verified it, etc. Then i called xxx-xxx-5416. I get "your call cannot be completed as dialed or has been disconnected.Please check your number or try your call again." WHAT?

RE: Magix DID

What happens if you try and call X5416 from a system phone?

RE: Magix DID

(OP)
Calling the extension from a system phone worked. I must have dialed wrong when I first tested the DID, because it is missing from their DID range. We found a different unused extension and we're all set now. The customer is working with the PRI provider to get the 5416 number activated.

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