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e911

e911

(OP)
What is the best way to set up 911 routes for a UCX that has multiple locations?
Currently we have each location dialing a seperate prefix (7)911 or (8)911 or (9)911. Is there
a better way to do this (I have set up e911 in Voip MS)

RE: e911

how are the extension at the multiple locations connecting to the ucx?
does each location use a different extension range?

RE: e911

(OP)
for example 100-125 is location A
200-225 Locaction B
300-325 Location C

RE: e911

You should create one emergency outbound route for each location, check the "Emergency" type, enter a proper caller ID in the "Route CID" field and then set up one or more patterns in each route's "Dial Patterns that will use this Route" section in the following way:
a) If all extensions at a location can be represented by a pattern (for example 220-229 => pattern 22X), you should enter 911 in the "match pattern" field and the pattern that matches extensions (e.g. 22X) in the "CallerID" field
b) If extensions at a location cannot be represented by a pattern, in the "Dial Patterns that will use this Route" section add one line per extension with 911 in the "match pattern" field and the extension number in the "CallerID" field
c) You could also use a combination of a) and b) - for example a couple of patterns and a few extension numbers - using either a) or b) is usually cleaner and more maintainable
Finally, select an appropriate trunk for each outbound route, advise VoIP.ms that you'd like to test 911 routing and eventually test.

When someone dials 911 from their extension, the system will select a route based on the digits (911) and the extension number (by matching the CallerID field). In other words, dialing the same digits (911) from different extensions will result in different outbound routes being used for the call based on the originating extension number.

If you need help with defining patterns, just hover over the question mark beside the "Dial Patterns that will use this Route" label and read the hint.

RE: e911

I have several sites that use a form of what ucxguy presented above to handle 911 calls but not as emergency outbound routes.
For extensions at different locations, groups, or tenants their calls are routed by the callerid field.

RE: e911

(OP)
Thank you! I will build the routes this way. Sounds great.

RE: e911

Will someone be notified when 911 is dialed, can it offer text message, email or IP phone display notification?

RE: e911

UCx provides a feature called E911 notification (located in the GUI under PBX Configuration in the section Applications). This feature allows the administrator to configure emergency number(s) that trigger notifications and destinations for email and/or call notifications. Text messages are not supported.

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