Within the past week we received reports of 5 second audio delays at the start of a call between phones connected over a site to site vpn. Our vendor is claiming network issues, though nothing had changed prior to this happening. We see some long round trip times in system status but not all calls show up this way. If I try to ping an affected handset from system status frequently I'll see 2 of 3 packets get dropped. Strangely though if I ping the same IP from our Voicemail Pro server there are zero drops, and it is on the same network as the IP office. I'm at a loss here. Any thoughts?
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