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Solidus eCare and ACD

Solidus eCare and ACD

(OP)
Dear All ,

currently we have eCare with a group 70540 handling another group of call.

i've try to create another ACD Group 44000 with member 44101 to 44103 but i keep getting ADN or ODN not set ?

any advise ?

thanks in advance.

currently below is the group hunt print out:-
<GHDAP :GRP=all;
GROUP HUNTING DATA
GRP LIM SERV TRAF SEL QUE CUST RLTC DIR
12000 7 10000 15 100000 0 0 77010
13007 2 10000 15 100000 10 0
44000 6 10000 15 100000 10 0 44101
44102
44103
70540 3 10000 15 100000 10 0 71951
71952
71953
71954
71955
71956
71957
70541 3 10000 15 100000 0 0 77000
77001
77002
77003
77004
77005
71110 2 10000 15 100000 0 0 70561
70562
70563
70564
70565
70566
70567
70568
71141 2 10000 15 100000 0 0 70595
70596
70597
70598
71143 2 10000 15 100000 0 0 70593
70594
71199 2 10000 15 100000 0 0 70569
70570
70571
70572
70573
70574
70579
70580
70581
70582
72345 2 10000 15 100000 0 0 70583
70584
75118 3 10000 15 100000 10 0 75111
75112
75116
77978
78888 1 10000 15 100000 0 0 70561
70562
70563
70564
70565
70566
70567
70568

END

RE: Solidus eCare and ACD

(OP)
Sigh... wonder where see all the support around here .

RE: Solidus eCare and ACD

Yeah I know, where are all the slackers that should be answering your questions without delay. smile

RE: Solidus eCare and ACD

(OP)
Hi himdp

I don't think any of them are slacking , probably is not an easy question.

But there will always hope that someone kind will always be out there to give a good advise.

Cheers

RE: Solidus eCare and ACD

Hi IONCP, I was just teasing you, that's why I put the smiley face.

I know it is frustrating waiting for help when you have a problem. It is not an area I can help with and I think you are right that it is a fairly specialist question so you have to wait for the right guy to read it.

Let's hope you don't have to wait too long.

RE: Solidus eCare and ACD

Hi

I know how to setup ACD, do you have the documentation to refer to, you need to setup a number of things to get this to work. Setting up a hunt group is not one of them

First of all what is your software level, TSW or MX-One? sent CADAP; or ts_about

best parnum

RE: Solidus eCare and ACD

(OP)
Dear parnum

Thank you so much for your help,

Here is my cadap
CXP1010125/4/TSWSP06/RD7

Actually currently solidus eCare is handling a few type of call through ACD.

And I also I have 8 operator handling another group of call.

I check my lidap and I do have 8 ACD license available 0 in use. With that I want to ultilize it to handle part of my incoming trunk line.

Is there a correct method to make this happen ? Because we want the new group to be able to handle call on the scenario below
"when first caller call and In between 2nd caller call , we to enable the staff to see or a button to blink and shows that there is another incoming call so the staff can temporary to put first caller on hold and answer the 2nd call.

Hope to hear from you soon

God bless and cheers






RE: Solidus eCare and ACD

(OP)
Hello again

Any steps that you could advise ?

Thanks

RE: Solidus eCare and ACD

Hi

have you tried simplifying your idea and testing using Call Waiting on the Group handsets, put them in a hunt group.

Or, set up ADN's on handsets and add 2 ADN numbers for each phone into a hunt group.

you won't get a keyflash indication for a 2nd call with ACD, so maybe you are trying too hard to use it for no gain

best parnum

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