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MICS 6.1 Hunt Group to next button on each DN

MICS 6.1 Hunt Group to next button on each DN

(OP)
Hello, I have 4 DN's that I set up a hunt group to handle very busy calls in a little call center. I set up calls to OVERFLOW after 15 seconds from HG 5501 to HG 5502 and then to HG 5503 and then back to HG 5501. This all works ok but when an agent is on a call and another call comes in the call will not appear on the next button at that agents desk and will only ring on DN's that no one is busy on. However after 15 seconds the if not answered the call will then appear on line 2 on the agent that is still busy on a call.

I did this with no issues on another system that had regular analog lines. Can't seem to figure out why this will not work on a PRI or how to work around it. Any suggestions would be appreciated. Thank you

RE: MICS 6.1 Hunt Group to next button on each DN

(OP)
P.S. Will upgrading the SW to 7.1 work?

RE: MICS 6.1 Hunt Group to next button on each DN

"if not answered the call will then appear on line 2"

What is Line 2?
You have PRI you said.

"call will not appear on the next button" or "Hunt Group to next button"
What does "next button" mean?
Did you mean an appearance of the another HG?

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RE: MICS 6.1 Hunt Group to next button on each DN

(OP)
Yes the first button ( Line-1 ) is an APPEAR & RING on the HG-5501 and I am trying to get it to go the the next button ( line-2 )for another APPEAR & RING on the HG-5502 on the same DN for the same incoming DID number. I am trying to allow each DN to be able to answer up to 3 calls from the same incoming DID number.

RE: MICS 6.1 Hunt Group to next button on each DN

How us the target line programmed?

Marv ccna

RE: MICS 6.1 Hunt Group to next button on each DN

(OP)
TARGET LINE:
PUBLIC
RCVD-5081
TO PRIME
PRIME DN-5081

Programing just fine using analog lines probably because there is an actual separate physical analog line for each HG so they act independatly.

RE: MICS 6.1 Hunt Group to next button on each DN

(OP)
I got a great solution from another site that works out exactly what I wanted it to do. Thank you for your help.

RE: MICS 6.1 Hunt Group to next button on each DN

And what was the solution?
No cliff hangers please and thanks.

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Toronto, CAN

RE: MICS 6.1 Hunt Group to next button on each DN

(OP)
Yes, thanks!

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