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Hunt group voicemail

Hunt group voicemail

(OP)
Hi, I'm not a professional user, I am just doing some config without getting a huge bill from BT - so please don't tell me to hire a consultant!

We have two DDIs which were set up when the system was installed originally. They both have voicemail, which I access on our 1416 handsets by going into the Visual Voicemail screen, and selecting the message I want to hear.

I have now set up a third DDI, which works fine, and it has its own hunt group, with a voicemail. The problem is, I don't know how to access this voicemail box, when I go into the visual VM screen on the phones, it has the original two DDI voicemail boxes listed, but not the new, one. I have been all through IP Office Manager, and I can't for the life of me see where to configure the phones to be able to access this new voicemail.

If anyone can help, I would really appreciate it. Thanks,

RE: Hunt group voicemail

Go into Manager to the user settings > Sourcenumeber and add a entry like H<3th groupname> and V<3th groupnumber>.
It should already be in place for the existing groups.

RE: Hunt group voicemail

To activate visual voice for a group mailbox you need to add H<groupname> in each users source numbers.

to be able to change the greeting you will alos need to ad a shortcode to access the VM box


Do things on the cheap & it will cost you dear

RE: Hunt group voicemail

(OP)
Genius, thank you both!

Safe to say, I would never have found that by myself.

RE: Hunt group voicemail

Since you got the right answer, free of charge, please at least click the pink star great post link.

The truth is just an excuse for lack of imagination.

RE: Hunt group voicemail

(OP)
I did, although I hadn't realised I needed to click the confirm button, which I've now done

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