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AACC agent phones don't get page tone.

AACC agent phones don't get page tone.

(OP)
I have a location with in-building paging (Bogen) served through a trunk port from the phone system (CS1000E). This site had an Option 11, but now is remote to the CS1000E with a survivable media gateway. We have AACC.

We've discovered that we can access paging (dialing 3111)from non-contact center phones (hear a double beep after dialing 3111), but calling from a DN programmed on the agent's phone, we don't get the tones and can't page.

I'm stumped.

Here's a TNB of an agent's phone:

DES DISTCT
TN 212 0 06 07 VIRTUAL
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
ERL 6
FDN 4170
TGAR 6
LDN NO
NCOS 4
SGRP 0
RNPG 86
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4170
LHK 2
LPK 2
PLEV 02
PUID
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 18
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19 28 29 33 35 36 37 38
SFRB 1 2 15 32 33 34 35 36 37 38
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 6701003 0 6700036
AGN
01 SCR 4301 64 MARP
CPND
NAME ANDREA
XPLN 13
DISPLAY_FMT FIRST,LAST
02 SCR 6843320 64 MARP
CPND
NAME JODI
XPLN 13
DISPLAY_FMT FIRST,LAST
03 NRD
04 MSB
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16
17 TRN
18 AO6
19 CFW 4 4333
20 RGA
21 PRK
22 RNP
23 SCC 4023
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 2 NOV 2016


Here's a TNB of a non-AACC phone:

DES DISTCT
TN 212 0 10 08 VIRTUAL
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
ERL 6
FDN 4170
TGAR 6
LDN NO
NCOS 4
SGRP 0
RNPG 86
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS UNR FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4170
LHK 1
LPK 1
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4311 64 MARP
CPND
NAME JEANNA
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 3411 64 MARP
CPND
NAME JEANNA
XPLN 13
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4 4330
05 SCC 4011
06
07
DATE 22 JUN 2011

Any ideas?


RE: AACC agent phones don't get page tone.

Need more info about the paging route but your agent phone has CLS CTD - non-agent phone is UNR

RE: AACC agent phones don't get page tone.

Check your paging route to see if the ACOD = 3111. Most internal routes will have the ACOD as the dialled number. In some cases, it's easier to remove the default TARG of "1" where problems of accessing it exists. However, in your case both TN's are using TGAR "6" and therefore it shouldn't be an issue.

As Stanley as pointed out, your TN's have different CLS settings and changing it to UNR will bypass any NCOS restrictions.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: AACC agent phones don't get page tone.

(OP)
Yes, I saw the UNR/CTD difference. More interesting info. Upon further investigation, they were hearing the tones, but it was so faint that they couldn't be heard over speakerphone. The contact center phones do work with zone 2 (3111-2) or zone 3 (3111-3), but they go to "Release try again" when attempting page to zone 1 (3111-1).

Found a non-contact-center phone with CLS CTD that had the same result. Changed CLS to UNR and the phone could then page to zone 1 (3111-1). Then de-aquired a contact center phone via Contact Center Manager, changed CLS to UNR, and it could then page zone 1.

Not sure why, but this solved the trouble.

RE: AACC agent phones don't get page tone.

Because (among other things) CTD blocks a call that dials 1 after a trunk route access code.

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