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Need help setting up ACD with dbc4223 phone and license.

Need help setting up ACD with dbc4223 phone and license.

(OP)
Dear All,

Anyone know if Mx-one can create ACD group without using any 3rd parties application such as solidus eCare ? currently i do have 8 available ACD licenses, But not sure where i should start to do the Programming.

Do i create a Data Extension ? and is it possible to create an ACD with the current license and get the member/agents to log in and out from Digital Phone ?

kindly advise

Thanks in Advance

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