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Mxone 6.2 SP1 : Voicemail special tone not working analog phone

Mxone 6.2 SP1 : Voicemail special tone not working analog phone

Hi All,
At one of our customer we have deployed Mxone 6.2 Sp1 hf0 rc8, which integrated with 3rd party sip extension based voicemail system..

Issue : 1.We are able store voicemail mail msg on analog extension. But at user end , once cannot hear any special broken tone..which notify user some voicemail is store.
2. If from analog extension if I dial voicemail number, I can hear stored messages.
Initial we thought voicemail system is not sending MWi code I.e. *31*extension#
But voicemail is working properly on Mitel Sip phone, even MWI is working fine.

What parameters need to check so that in analog phone special dial works, after storing voicemail.

RE: Mxone 6.2 SP1 : Voicemail special tone not working analog phone

Hi All,

Further to my above query, I have even tried changing PARNUM=88(Choice of notification of message waiting) from 0 to 5, but still message notification is not working on analog extension.
Does analog card need to be restart after changing Parnum=88 or any other parameter need to checked.
Kindly help to sort it out.

RE: Mxone 6.2 SP1 : Voicemail special tone not working analog phone

guys any suggestion

RE: Mxone 6.2 SP1 : Voicemail special tone not working analog phone

Hi Eric online,

We couldn't run MWI on Mıtel SIP phones eıther,
Our VM platform sends NOTIFY message to Mıtel but the message ıs rejected wıth "488 Not Acceptable Here" response.
Mitel : Mxone 6.0 Sp2

Can you please comment, why we receive 488 here?
Or could you please send us a trace of successful NOTIFY for NWI?

Best Regards,

NOTIFY message we send is :
Session Initiation Protocol (NOTIFY)
Request-Line: NOTIFY sip:watcher@lim1.MX-ONE SIP/2.0
Message Header
From: <sip:VM-MWI@>;tag=ACU-27e5-80c0a690
To: sip:watcher@lim1.MX-ONE
Call-ID: 45c9697c-4f4a-11e7-8574-f919b337cec5@
CSeq: 22950 NOTIFY
Content-Length: 73
Max-Forwards: 70
Subscription-State: active
Event: message-summary
User-Agent: Sims
Contact: <sip:VM-MWI@;transport=UDP>
Route: <sip:;lr>
Content-Type: application/simple-message-summary
Via: SIP/2.0/UDP;branch=z9hG4bK45c9697d-4f4a-11e7-8574-f919b337cec5;rport
Message Body
Messages-Waiting: yes \r\n

The reponse is :
Session Initiation Protocol (488)
Status-Line: SIP/2.0 488 Not Acceptable Here
Message Header
Via: SIP/2.0/UDP;branch=z9hG4bK45c9697d-4f4a-11e7-8574-f919b337cec5;rport=5060
To: <sip:watcher@lim1.MX-ONE>;tag=1aeee10a
From: <sip:VM-MWI@>;tag=ACU-27e5-80c0a690
Call-ID: 45c9697c-4f4a-11e7-8574-f919b337cec5@
CSeq: 22950 NOTIFY
User-Agent: Aastra MX-ONE
Content-Length: 0

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