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Call Park Not Always Working

Call Park Not Always Working

(OP)
I recently added a PRI to a MICS with 6.1 software. The customer is reporting that when they try to park a call, a park code will not always appear on the screen. Instead, it just says "park". Parking works most of the time, so I'm at a loss. Any ideas?

RE: Call Park Not Always Working

Suggest you upgrade them to 6.1MR or 7.1 since 6.1 was flaky

Issues resolved in MICS 6.1 MR wi 6.10
A frozen set display and subsequent failure of parking calls (F74) and retrieving parked calls can occur when picking up the handset during dialling of a number starting with the Park Prefix. A scenario where T1 E&M channels were locking up. A supervisor silent monitoring a hunt group call performs ‘join’, ‘leave’ and then ‘exit’ functions but remains connected to the call. Callers transferring through CAA (Centralized Auto Attendant) on NVM to the remote site get ‘dead air’ or an incorrect mailbox. PRI calls tandeming through the KSU via the ‘Auto’ DN’ or ‘DISA’ DN do not get completed when the caller paused during the dialling of the outgoing call.



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