I'm in an Avaya CM 5.2 shop, large enterprise, 4500+ users, spread out over 57 locations nationwide, and we have been looking at upgrading or getting another vendor, namely Cisco, not my favorite, after we installed some and I started working with it. I've seen the post about Shore Tel, and wonder if there has been anything recent about them. I'm concerned about the ease of administration/troubleshooting tools; Avaya is pretty good, an easy transition from the ROLM; Cisco is horrible. Then there are call center functions; reporting, status monitors, agent recording. Back to my original question; is there anything new about Shore Tel?
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