If an agent takes a call that is recorded at the Topic Level and then is transferred to a 3rd party, a second recording is created in Contact Store. Is there a way of having only 1 recording when this scenario occurs?
IPOCC and IPOSE is R10
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.