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IPOCC Saved Voicemail

IPOCC Saved Voicemail

(OP)
Hi

If using IPOCC to record topic voicemail, the 'default' VM-CC_Play_repeat_delete IVR delivers the voicemail to the topic agents
and that works fine, apart from having to re-record the prompts :)

If they elect to save the message, all I get left with is a WAV in the BCC_VoiceMessage folder.

How can an Agent or Supervisor 'dial in' and listen to saved messages?

Voicemails do not appear to be seperated by topic etc. just a long list of WAV files where the name is the date and time only.

Any help appreciated stil quite new to IPOCC!

Thanks
Dave

RE: IPOCC Saved Voicemail

(OP)
Would also be good if an Agent could forward a voicemail to a Supervisor!

RE: IPOCC Saved Voicemail

(OP)
I have since written an IVR Script to do this :)

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