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Hosted Avaya via TelAgility

Hosted Avaya via TelAgility

Anyone here have any experience with being a TelAgility reseller for hosted IP Office, just curious what your experiences are and how well the solution is working for your customers.

RE: Hosted Avaya via TelAgility

It works well, and the folks at TelAgility are very responsive and willing to work with you. You need to be careful for your customer site as to how their Internet service is delivered and what ISP modems and routers are being used. Often it is necessary to work with TelAgility to create a VPN tunnel for the phones.

RE: Hosted Avaya via TelAgility

We've just been registered for a re-seller trial of some sort. I'll get my hands on it soon enough.

RE: Hosted Avaya via TelAgility

Thanks TTT, the trickiest part I see is what you just mentioned in regards to how the ISP is delivering the internet/routers/& and QoS on the CPE end, and then having a plan for the customer if their internet ISP is down. If you don't mind, I'd like to pick your (or anyone's) brain on a few thoughts and curiosities.

For an average office of around 20 phones, and VPN'd to TeleAgility, how are you handling QoS on that router? (like what specific QoS implementation, just plain ole bandwidth reservation? or something more fancy?

How many customers have you done with TelAgility? As a programmer/tech install/support do you personally like the solution vs on-premise in terms of managing your customer (with future changes, moves, adds, upgrades)?

Do you have a favorite router/VPN/QoS device you recommend? We use sonicwallsand some Ubiquity edge routers.

How do you handle ISP internet outages with this solution? (with no fallback IP500v2 onsite) I know TelAgility mentioned twinning to another # seems to be any easy fix if the customer internet is down. Is this something you proactively program, or program it on the fly if it happens.

Without a VPN, for a small location (less than 5 phones), do the phones behave themselves assuming the ISP is good? Do you use SRTP and media security without a VPN for these types of situations?

Any fun gotcha's you've run into with this solution?

Thanks to anyone sharing their feedback!

RE: Hosted Avaya via TelAgility

We started selling TelAgility in the last six months. The main issue we have had is VOIP Security. We have run into several instances where SRTP (VOIP Security) for the 9608G phones will not work if enabled on the VOIP tab under extension. Of course if you call the internet provider they say they are not blocking anything. Than you are forced to go with a point to VPN with TelAgility.

If you go with a point to point make sure you request it from TelAgility before programming or planning any network layout. Every VPN we have requested we have had to change our LAN IP scheme for the phones as there was a conflict with another customer already on the hosted solution.

Currently, J129 phones on release 10 DO NOT support SRTP. You must have a point to point. Also, the customers public IP address must be "White Listed" by TelAgility for SIP phones to connect. Spent 2 days troubleshooting this one.

As stated above make sure the customer has good internet speed, commercial firewall/router, and QOS. Make sure you are secure, secure, secure with passwords and logins or you will be HACKED.

If your not going to it right don't bother doing it at all!

RE: Hosted Avaya via TelAgility

I am in the middle of our first Telagility setup. I just deployed phones today over three different sites. They are still sitting on one test number. The cutover isn't until next week.

After a ton of hurdles (some self-inflicted) I have actually come to like it. I'm a VM pro newbie as well and even that went well. I hope the security thing doesn't come into play for us. I just have option 242 at all three sites pointing to the cloud IPO.

RE: Hosted Avaya via TelAgility

As far as I know the only way to have security between a 9608G phone & the hosted IPO at TelAgility is to either have a point to point VPN or use SRTP (VOIP Security) on the extension tab or on the system security tab. If there is another way I would like to know.

If your not going to it right don't bother doing it at all!

RE: Hosted Avaya via TelAgility

Can that be pushed out globally or through user rights? Right now all my users have security disabled. I assume I'll want that to be on "enforced"?

RE: Hosted Avaya via TelAgility

I have just been enabling SRTP (VOIP Security) on the Extension-VOIP Tab for each extension. Set Media Security to "Enforced"

If you want to enable it for all connections- phones, SCN lines. Go to the System-VOIP Security Tab. Set to "Enforced". Note: That when you enable VOIP security on the system tab it will affect ALL IP Phones (96xx, J129, etc) as well as SCN trunks. If you have systems networked together you will need VOIP Security enabled on all systems or at least SCN lines. A non-encrypted SCN line will not connect to an encrypted SCN line. Since this is hosted that will most likely not be an issue.

If your not going to it right don't bother doing it at all!

RE: Hosted Avaya via TelAgility

We decided to just create hosted systems ourselves. We use Virtual1 to provide the data centre and then where possible get the customer to have a virtual1 leased line with direct IP connectivity to the DC as well as normal internet breakout so no need to worry about QoS.


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