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Avaya Partner Half ring then AA Picks up

Avaya Partner Half ring then AA Picks up

(OP)
I was at a customer yesterday and I was told that there was a problem with the Auto Attendant picking up.

Her definition of the problem was that she did not want to hear the phone ringing when people called in, It should go straight to the AA

I set the hunt delay to 0 rings (It was 2)(#506). Ihe inbound caller goes right to the AA. At extension 10 half a ring, or less is heard.

She claims that never happened before I moved an extension.

I have always heard the half ring on the Partners that I worked on.

Is there a way to prevent it?

Thank You

Andy

RE: Avaya Partner Half ring then AA Picks up

Set X10 to no ring...

Mike Forrence
www.goteamvox.com

RE: Avaya Partner Half ring then AA Picks up

(OP)
Since the is the owners assistant, would she then hear a ring on intercom and transfer calls? I didn't think she would.

Thank you for your answer.

RE: Avaya Partner Half ring then AA Picks up

I'm suggesting to set the individual CO lines to no ring (or delay ring). No bearing on transferred or intercom calls.

Mike Forrence
www.goteamvox.com

RE: Avaya Partner Half ring then AA Picks up

Set Ext. 10 to Delayed ring, so if the VM fails, the phone will eventually ring. Otherwise, the AA will answer before the delay, do the phone will be silent until a call is actually transferred to it.

RE: Avaya Partner Half ring then AA Picks up

(OP)
Thank you all.

I'm a bit embarrassed. I should have known.

Thank you again.

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