Avaya PM04 Avaya PM04 phager (TechnicalUser) (OP) 19 Apr 17 19:22 Hello does anyone have the procedure on doing a factory reset on an avaya partner mail PM04? This is the big white box not the module. RE: Avaya PM04 Telecomboy (Programmer) 19 Apr 17 19:59 You use the serial number on the unit for the password and then power cycle the system immediately afterwards. Once it comes back up it should be reset. RE: Avaya PM04 TouchToneTommy (Vendor) 19 Apr 17 20:25 That will reset the system administrator's password, to return the box to factory default requires you to connect via the serial port and issue a command to default it. RE: Avaya PM04 phager (TechnicalUser) (OP) 19 Apr 17 21:48 TouchToneTommy what is the command please? thanks for your help.