INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Cannot call to external

Cannot call to external

(OP)
Hello All,

I have a problem, we can not make call to external, when dialing 9 to make a call gives busy.

I've tried from most Exts , but the same result.

Also i have restarted Board

< RFBOI:BPOS =001-0-50;
RFBOI:BPOS=001-0-50;
SURE? (YES/NO)
<YES;

RESTART BOARD
STARTED BOARD:S FAILED BOARD:S
1-0-50

EXECUTED
347 SYNCHRONIZATION FAULT FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2
19APR17 09:46:17 8 40 CTLP 001-0-50-00 121 59 1
RDATE RTIME
19APR17 09:46:18
349 FAULTY RFP FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2 INF3
19APR17 09:46:18 9 40 CTLP 001-0-50-00 121 474 2 3
RDATE RTIME
19APR17 09:46:34
349 FAULTY RFP FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2 INF3
19APR17 09:46:18 10 40 CTLP 001-0-50-00 121 478 2 2
RDATE RTIME
19APR17 09:46:33
349 FAULTY RFP FOR DECT FIXED PART
DATE TIME ALP NOIF UNIT EQU BRDID INF1 INF2 INF3
19APR17 09:46:18 11 40 CTLP 001-0-50-00 121 479 2 1
RDATE RTIME
19APR17 09:46:32

ALREI NOT DONE!


please advise

RE: Cannot call to external

Really ?
Check cat of that extention
Check dest code
Check rou detail
And smart qiestion allways have smart answer

http://telfonika.blogfa.com

RE: Cannot call to external

(OP)

Thank you for reply ,


Ext Cat (4)

DEST Code:
<RODDP:DEST=ALL;
EXTERNAL DESTINATION ROUTE DATA
DEST DRN ROU CHO CUST ADC TRC SRT NUMACK PRE
9 1 000500000000025000000000000 0 2 0

Rou Details :
<ROCAP:ROU=ALL;
ROUTE CATEGORY DATA
ROU SEL TRM SERV NODG DIST DISL TRAF SIG BCAP
1 0120000000000010 7 2100000000 0 30 128 00151515 400011000000 001100
2 0120000000000010 7 2100000000 0 30 128 00151515 400011000000 001100
END
<RODAP:ROU=ALL;
ROUTE DATA
ROU TYPE VARC VARI VARO FILTER
1 TL11 H'00000022 H'00000108 H'00000815 NO
2 TL11 H'00000022 H'00000108 H'00000815 NO

END

RE: Cannot call to external

(OP)


<EXCAP:DIR=1119;
EXTENSION CATEGORY FIELDS
DIR TRAF SERV CDIV ROC TRM ADC BSEC
1119 00040415 0200120100 000131000 000001 0 000000000 0

RE: Cannot call to external

(OP)

service provider side is ok.

please advise to avoid this issue.


Thanks

RE: Cannot call to external

(OP)


Route equipment only one route
<ROEDP:ROU=ALL,TRU=ALL;
ROUTE EQUIPMENT DATA
ROU TRU EQU IP ADDRESS SQU INDDAT CNTRL
1 001-1 001-1-50-08
1 001-2 001-1-50-09
1 001-4 001-1-50-03
1 001-5 001-1-50-04
1 001-6 001-1-50-05
1 001-7 001-1-50-06
1 001-8 001-1-50-07
1 001-20 001-2-20-00
1 001-21 001-2-20-01
1 001-22 001-2-20-02
1 001-23 001-2-20-03
1 001-24 001-2-20-04
1 001-25 001-2-20-05
1 001-26 001-2-20-06
1 001-27 001-2-20-07
1 001-28 001-2-20-08
1 001-29 001-2-20-09

END

RE: Cannot call to external

try RFPUI:LIM=1,UNIT=TLP11;

RE: Cannot call to external

(OP)

thank you vladbelSPB for reply ,

I have implemented this command, but the same result

<RFPUI:LIM=1,UNIT=TLP11;
RFPUI:LIM=1,UNIT=TLP11;
SURE? (YES/NO)
<YES;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 TLP11

EXECUTED

Any idea please

RE: Cannot call to external

try EXCAC:DIR=1119,TRAF=00151515;

RE: Cannot call to external

(OP)

The same thing

<EXCAC:DIR=1119,TRAF=00151515;
EXECUTED

RE: Cannot call to external

Hi,
If I understand your problem right, you have the "busy" after dialling the destination "9" (and not after dialling a complete external number "9.........")
1.) Try to restart the program-units DTR (and DTM) and make a test call.
RFPUI:LIM=1,UNIT=DTR;
RFPUI:LIM=1,UNIT=DTM;
2.) What does the printout SUSIP:ROU=1,TRU=ALL; show ?
are there busy or blocked lines, or doe the status of the lines show IDLE/FREE ?
3.) if there are busy blocked lines restart and deblock the TLU boards.
RFBOI:BPOS=1-1-50;
BLDBE:BPOS=1-1-50,ALLFM=YES;
RFBOI:BPOS=1-2-20;
BLDBE:BPOS=1-2-20,ALLFM=YES;
make a testcall.

best regards,
Norbert

RE: Cannot call to external

(OP)


snor : yes , i got block after dial 9

I have test a call after executed command ,but the same still give busy after dial 9

<RFPUI:LIM=1,UNIT=DTR;
RFPUI:LIM=1,UNIT=DTR;
SURE? (YES/NO)
<YES;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 DTR

EXECUTED

<RFPUI:LIM=1,UNIT=DTM;
RFPUI:LIM=1,UNIT=DTM;
SURE? (YES/NO)
<YES;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 DTM

EXECUTED

<SUSIP:ROU=1,TRU=ALL;
STATUS INFORMATION AT 13:57:43 20APR17
ROU TRU TYPE TRAFFIC STATE/PTR LINE STATE/PTR ADD INFO
1 001-1 TL11 IDLE #0062 FREE #00F7
1 001-2 TL11 IDLE #0061 FREE #00F6
1 001-4 TL11 IDLE #005F FREE #00FC
1 001-5 TL11 IDLE #005E FREE #00FB
1 001-6 TL11 IDLE #005D FREE #00FA
1 001-7 TL11 IDLE #005C FREE #00F9
1 001-8 TL11 IDLE #005B FREE #00F8
1 001-20 TL11 IDLE #0060 FREE #00EE
1 001-21 TL11 IDLE #005A FREE #00ED
1 001-22 TL11 IDLE #0059 FREE #00EC
1 001-23 TL11 IDLE #0058 FREE #00EB
1 001-24 TL11 IDLE #0057 FREE #00EA
1 001-25 TL11 IDLE #0056 FREE #00E9
1 001-26 TL11 IDLE #0055 FREE #00E8
1 001-27 TL11 IDLE #0054 FREE #00FE
1 001-28 TL11 IDLE #0053 FREE #00FD
1 001-29 TL11 IDLE #0052 FREE #00FF
END

RE: Cannot call to external

OK, next units to restart :
RMP
NAP

RE: Cannot call to external

(OP)


yes , Restarted:
<RFPUI:LIM=1,UNIT=RMP;
RFPUI:LIM=1,UNIT=RMP;
SURE? (YES/NO)
<yes;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 RMP

EXECUTED

<RFPUI:LIM=1,UNIT=NAP;
RFPUI:LIM=1,UNIT=NAP;
SURE? (YES/NO)
<yes;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 NAP

EXECUTED

RE: Cannot call to external

do you still get busy after dialling "9" ? then do
SFCEI;
and try to make a testcall.

Did you made some changes in the numberanalyses ? (NANSE, NANSI, ..)
(and after changes problem occured ?)

RE: Cannot call to external

(OP)

This problem suddenly happen ,

3 weeks ago , i make this changes

NANLS:EXL=98,MIN=11,MAX=11;
NANLS:EXL=91,MIN=9,MAX=10;


Thanks

RE: Cannot call to external

(OP)

Sorry , i mean this changes

NANLR:EXL=98;
NANLR:EXL=91;

Thanks

RE: Cannot call to external

there are two units left to restart.
EAP1
EAP2
Do you get a faulty signal ?
1.) HIREI;
2.) make a testcall
3.) HIMDP;

RE: Cannot call to external

(OP)
please check the result:
<RFPUI:LIM=1,UNIT=EAP1;
RFPUI:LIM=1,UNIT=EAP1;
SURE? (YES/NO)
<yes;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 EAP1

EXECUTED

<RFPUI:LIM=1,UNIT=EAP2;
RFPUI:LIM=1,UNIT=EAP2;
SURE? (YES/NO)
<yes;

RESTART PROGRAM UNIT
LIM STARTED PU:S FAILED PU:S
1 EAP2

EXECUTED


<HIREI;
WAIT
EXECUTED
<HIMDP;

DIAGNOSTICS FROM OPERATING SYSTEM
TIME DATE
14:58:13 20APR17
NO INFORMATION STORED IN LIM 001, LAST HIREI: 14:57:41 20APR17

END

RE: Cannot call to external

OK,
"last" idea I have is to restart the boards, (if you haven`t done it before).
RFBOI:BPOS=1-1-50;
BLDBE:BPOS=1-1-50,ALLFM=YES;
RFBOI:BPOS=1-2-20;
BLDBE:BPOS=1-2-20,ALLFM=YES;

If this also do not help, then possible option is to restart or reload the system.
BUT you must have a good data-backup of the system.
If the data-backup is faulty or corrupted, you will destroy your system !!

RE: Cannot call to external

(OP)

below is last backup

<DUBDP;
BACKUP DATA
EXTERNAL BACKUP LATEST PREVIOUS
REL2 REL1
17:27 13MAR17 09:26 19FEB17
LOCAL BACKUP
DIVERGENT TIME AND DATE LIM 1 17:27 13MAR17 FAULTY

STANDBY SIDE
DIVERGENT TIME AND DATE LIM 1 17:27 13MAR17 FAULTY

END

RE: Cannot call to external

Have you made all test calls from cordless handsets?
What does ALLOP; show?

RE: Cannot call to external

Starting this and that won't help, the only one you can start (and helps) is your car engine. Now, if the busy tone appears after just "9", and your start point is 2, the call is not going to TLP11 at all. The problem is before that, so we need a trace from the call: Trace DTR from the LIM you are calling from (if possible, use LIM1 extension). It probably shows category issue, but start with this.
If using DTS, it should show in the display the problem....
stisr;
stuni:unit=dtr,lim=1;
sttsi:tri=1;
call
sttse:tri=1;
strap:tri=1;

Try to do this, when the traffic is low.

fcpli

RE: Cannot call to external

(OP)
Thank you all.

RE: Cannot call to external

Trace RMP from the LIM, where the extension is located (when calling). Stop the trace IMMEDIATELY after the call goes busy.

RE: Cannot call to external

No PTS is being received from the network.
Activenew should use trunk select from an extension to test every trunk i.e. *0*101#9 to select trunk 1-1 etc.
Alternatively connecting an analogue extension to each line in turn to check for dial tone is good.
A trace of TLP11 will be enlightening.

RE: Cannot call to external

himdp,
you are right, the issue is with PTS, waiting for PTS - never accepted by EL, according to the trace. What we need is rodap and rocap and also excap (just in case). The categories are OK, so no problem there. Nadap would be a good help for this.
I think in this case something is changed, where - no idea...
Just FYI, something goes wrong here:
13.14.47.500 00041 SWSW SIGNAL PTSREC (H'0158)
FROM TLP11 (H'0391) EXE B IN LIM 001
TO RMP (H'0319) EXE B IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'54 H'58 H'02 H'00 H'39 H'0C H'00 H'00 H'00 H'00
13.14.47.500 00042 SWSW SIGNAL SENPTS (H'0031)
FROM RMP (H'0319) EXE B IN LIM 001
TO ELP6 (H'019D) EXE B IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'01 H'EF H'27 H'01 H'02 H'02 H'09 H'66 H'A6 H'02
010 H'03 H'F1 H'14

Here, nothing happens after the signal is sent to ELP6.....

13.14.51.520 00043 SWSW SIGNAL CTMOUTA (H'00EB)
FROM EXS (H'0003) EXE B IN LIM 001
TO RMP (H'0319) EXE B IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'00 H'80 H'00 H'00 H'07 H'00 H'00 H'00 H'00 H'00
010 H'00 H'00 H'00

RE: Cannot call to external

(OP)


fcpli ,Thank you for clarification , also please check the command result
As himdp said maybe SP change trunk type.


<NADAP;
NUMBER ANALYSIS DATA
TYPE OF SERIES NUMBER SERIES
EXTENSION NUMBER SERIES 1110 - 1190
1199 - 1260
1300 - 1360
1500
1600 - 1607
1650 - 1657
1700 - 1715
2100 - 2107
2150 - 2207
3100 - 3107
3200 - 3207
4100 - 4107
4200 - 4207
5700 - 5716
7000 - 7017
8000
EXTERNAL DESTINATION CODE 9
OPERATOR INDIV. NUMBER SERIES 5000
5050
OPERATOR COMMON NUMBER SERIES 0
TYPE OF SERVICE CODE SERVICE CODE
EXTERNAL NUMBER LENGTH DATA
EXTERNAL NUMBER NUMBER LENGTH
900 12 - 21
901 10 - 10
902 10 - 10
903 10 - 10
904 10 - 10
905 11 - 11
906 10 - 10
907 10 - 10
92 8 - 8
93 8 - 8
94 8 - 8
95 8 - 8
96 8 - 8
97 8 - 8
9902 4 - 4
9905 4 - 4
9907 4 - 4
9991 4 - 4
9992 4 - 4
9993 4 - 4
9994 4 - 4
9995 4 - 4
9996 4 - 4
9997 4 - 4
9998 4 - 4
9999 4 - 4
PROCEED TO SEND SIGNAL DATA
EXTERNAL NUMBER POS. TYPE
CALL DISCRIMINATION DATA
EXTERNAL/INTERNAL NUMBER CAT
0 4 3 2 1
1 4 3 2 1
2 4 3 2 1
3 4 3 2 1
4 4 3 2 1
5 4 3 2 1
6 4 3 2 1
7 4 3 2 1
8 4 3 2 1
900 4
901 4 3
902 4 3
903 4 3
904 4 3
905 4 3
906 4 3
907 4 3
909 3
91 4 3
92 4 3 2
93 4 3 2
94 4 3 2
95 4 3 2
96 4 3 2
97 4
98 4 3 2
9900 4 3
9901 4
9902 4 3 2
9903 4 3 2
9904 4 3 2
9905 4 3 2
9906 4 3 2
9907 4 3 2
9908 4 3 2
9909 4 3 2
991 4 3 2
992 4 3 2
993 4 3 2
994 4 3 2
995 4 3 2
9961 4 3 2
9962 4 3 2
9963 4 3 2
997 4 3 2
998 4 3 2
9997 4 3 2 1
9998 4 3 2 1
9999 4 3 2 1


<RODAP:ROU=ALL;
ROUTE DATA
ROU TYPE VARC VARI VARO FILTER
1 TL11 H'00000022 H'00000108 H'00000815 NO
2 TL11 H'00000022 H'00000108 H'00000815 NO

END
<ROCAP:ROU=ALL;
ROUTE CATEGORY DATA
ROU SEL TRM SERV NODG DIST DISL TRAF SIG BCAP
1 0120000000000010 7 2100000000 0 30 128 00151515 400011000000 001100
2 0120000000000010 7 2100000000 0 30 128 00151515 400011000000 001100

END

<EXCAP:DIR=4107;
EXTENSION CATEGORY FIELDS
DIR TRAF SERV CDIV ROC TRM ADC BSEC
4107 00030315 0200120100 000131000 000001 0 000000000 0

END

RE: Cannot call to external

(OP)


Hello All,

I have checked all trunk , I found 13 of 17 trunk not working(give busy.

Thanks

RE: Cannot call to external

This is a lesson to us all. We seem to be too keen to advise restarting program units/LIMs/exchange when we have not checked the basics first.

Knowing, as we do, that activenew is inexperienced we should think to ask if the simple things have been checked first.

As a third line support engineer for all my working time with Ericsson and related products I was guilty of being too keen to get signal tracing without checking the simple things that a first or second line engineer do as a matter of course.

It should be born in mind that restarting is disruptive and can affect established calls; this can give the system an undeserved bad reputation with the users.

Just my 2 cents as the Americans saysmile

RE: Cannot call to external

(OP)

himdp,i have followed your advise to check trunk from ext

i found following 3 trunks working (there is Tone)

*0*104#9
*0*122#9
*0*123#9

My question, Why can not we communicate through these three lines?

Thank you all.

RE: Cannot call to external

Hi activenew. The problem is the system does not know the faulty trunks are faulty. As I stated in a previous post, sadly now deleted by persons unknown, the system is selecting the same trunk every time you make an outgoing call. Unless you block all the faulty trunks, the working trunks will never be selected.

The selection order is determined by digit 3 in the SEL parameter of ROCAI, yours is set to 2 which will select the first free trunk in the route every time. If there are no busy trunks the same trunk will be selected every time if the system thinks it is OK.

You must get STC to fix the circuits as soon as possible. You can try blocking all the faulty trunks to get a limited service but this will greatly reduce the capacity.

Good luck.

RE: Cannot call to external

(OP)

himdp,I strongly appreciate your support, maintenance faulty lines is under process.

Thank a lot for all

RE: Cannot call to external

Nice. So now we spent a lots of time to get this solved. Stupid us, not asking if the lines are OK.....

RE: Cannot call to external

fcpli, yeh but it was fun while it lasted. I was hoping for a nice juicy fault as wellsmile

RE: Cannot call to external

(OP)


lastly we got the root cause.

Thank you so much for your support I really appreciate this.


fcpli, I think I mentioned this point above in the replies that was deleted, I said I checked only one trunk and found it busy, then called the service provider for support, the service provider technician checked the main trunk he found it working well and then he told me there is no problem in the Trunks the problem is from PBX, from here the confuse started.

I'm not lucky, the technician checked one of three lines that were working.

Thank you all

RE: Cannot call to external

bigsmile

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close