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T7316 thinks it is a M7310 on MICS 7.1

T7316 thinks it is a M7310 on MICS 7.1

(OP)
We have a MICS 7.1 with all T7316 phones. I added a new extension on a station module that already has other T7316's on it. The port thinks the phone is a M7310. Has anyone else seen this before and what can I do to make the system see that it is a T7316? I unplugged the phone and plugged it back in and I disabled an re-enabled the port and it didn't change. Thanks.

RE: T7316 thinks it is a M7310 on MICS 7.1

Have you checked in "Capabilities" for the set?

RE: T7316 thinks it is a M7310 on MICS 7.1

(OP)
When I looked under Port/DN status and then Device it shows as a M7310. Same thing under user preferences. The only reason I saw that it thought it was a M7310 is because when I went into programming the arrows for Show, Next and Back were in the middle of the buttons on the T7316 instead of being at the top. Wierd.

RE: T7316 thinks it is a M7310 on MICS 7.1

T7316 is an M7310 and shows as an M7310. T7316e is different.

Marv ccna

RE: T7316 thinks it is a M7310 on MICS 7.1

T7316e - e on the end is 2nd generation so as Marv states the non e (T7316) will show as an M7310.
The button layout as far as Lines will assume the bottom 5 buttons on each side as if an M7310.

Look under the set to confirm the model name.


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www.curlycord.com
Toronto, CAN

RE: T7316 thinks it is a M7310 on MICS 7.1

(OP)
The part number is the same for both (NT8B27) when I google it and on my desk phone and the new phone. My desk phone does have T7316e on it - the two I ordered have a label on the box that says T7316e...

RE: T7316 thinks it is a M7310 on MICS 7.1

Easiest way to tell the difference is the "e" has a separate hands free button. The non e uses button 16 as the HF button.

Marv ccna

RE: T7316 thinks it is a M7310 on MICS 7.1

And NT8B27...you are missing numbers on the end, maybe the supplier put their own incomplete stickers on.


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Toronto, CAN

RE: T7316 thinks it is a M7310 on MICS 7.1

(OP)
Thank you all for the information! The set is definitely a a T7316e because it does have the handsfree button in between the speaker button and the headset button (below the volume control bar). And they are new phones not refurbished. I put one of our older phones in that jack and it is now a T7316. Hmmm now to test on another port that already has a T7316e there. If you have any other ideas I would appreciate hearing them!

RE: T7316 thinks it is a M7310 on MICS 7.1

Let us know the result of test first and note if Set relocation is on or off and if you have a T7208 on site.

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www.curlycord.com
Toronto, CAN

RE: T7316 thinks it is a M7310 on MICS 7.1

for the phone in question, go into TERMINAL & SETS > DN > USER PREFERENCES > MODEL. Check the model type there and change it to 7316e.

Marv ccna

RE: T7316 thinks it is a M7310 on MICS 7.1

(OP)
Auto set relocation off, tried phone in two different ports and still a 7310. Looked in User Preferences but it doesn't have an option to change. And yes, we do have three T7208's. I used to work in this field but haven't for 10 years. We have a Norstar at work so I do the programming, MAC's, etc.

RE: T7316 thinks it is a M7310 on MICS 7.1

I've seen companies put T7316e cases on T7316 boards (and sell them as new).

I don't believe the non-e has the plug for the T24 on the back. You can see if you have the plug on the back of your phone.

www.number1telecom.com

RE: T7316 thinks it is a M7310 on MICS 7.1

(OP)
Mystery solved! Thank you number1telecom! The back looks like it has the plug for the the T24 on it but when I took the back cover off it doesn't! I'll be returning the T7316 to PBS Supplies. Thank you all for your help!

RE: T7316 thinks it is a M7310 on MICS 7.1

Incomplete part number you gave was the first clue.
Good to know for some where not to buy phones.

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Toronto, CAN

RE: T7316 thinks it is a M7310 on MICS 7.1

Star for number1telecom for that catch.

Marv ccna

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