I know this is not the perfect way to program a hunt group but the customer wanted line appearances. I had a cics with 7.0 in the office so I tested it before I went on site and it worked. I had line appearances on 4 phones and they would ring 3 times, if no answer calls would go to the auto attendant, if 1 was pressed calls would go to a hunt group with the 4 phones above in the group, calls would ring back on the line appearances (not the hunt group button) and if no answer again calls would go to the general delivery mailbox (hunt group overflow was the voice mail dn) I went to the customer site and programmed (mics with 7.0) and it would not work. Calls would go to the AA but when 1 was pressed the lines would just ring and ring on the phones not following the hunt group overflow or the phone call forward not answer and if you called the hunt group dn and the overflow is the voice mail dn it would not go there, you would get extension is not available. Is there a difference between CICS and MICS 7.0 because even the hunt group programming was different. Cics when adding members you just had the option to add members, on MISC you had the option to appear and ring, appear only or ring only.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.