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Option 11 CS1000 digital phones clicking sound

Option 11 CS1000 digital phones clicking sound

(OP)
Hi guys

Yesterday I had a complaint of a phone (2008/2616)having a weird clicking noise when dialing outgoing calls. As I was connected to the PBX I got several bug/err codes.

BUG4216
BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C

BUG4216
BUG4216 : 12 0 0 8 0000FFFF FFFFFFFF
BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C

TIM000 12:30 10/4/2017 CPU 0

BUG4216
BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C

There are 10 units on the card and half of them had the same bug code which I didn't capture. I went to all the locations with the bug code and can confirm that they all have a clicking sound. The other three units not listed are
12 1
12 5
12 7

I've looked through the forum for threads regarding this issue and a solution was to change set. I've tried another set on the bad on and had the same issue. I took the bad set to a working location and it works fine.

Another solution is to change the digital card on the PBX which I've never done before. Is it just a simple swap or will I have to extract the stored data and write it into the new digital card.

Thanks you for the help guys.

RE: Option 11 CS1000 digital phones clicking sound

I found this old report below.

Problem Description
Too many invalid input messages are sent from digital sets on the second cabinet only of Opt11C. The problem may exhibit itself in the following manner: -

1. Bug4216 printed on the TTY. This message means that there are too many invalid input messages.
2. Unusual activity on digital sets such as keys lamps lighting for no reason, ring cadences altered, crackles on speech & call drops.
3. SSD monitor in OVL 77 displaying invalid FFFF messages.
4. ERR080 - key input from SW unequipped add on module.

Fix:
The fix involves changing a component on the NTDK20DA Opt11C CPU card; the new Release of the card is Rel 9.

What release is your SSC card?

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
FirebirdScrambler - I'm not sure how to check for the release on the SCC card.

I also just found this old thread
thread798-907557: OPTION 11C CLICKING

Someone suggested that the problem is the fiber card. I have a few cabinets in storage that I can swap the part out with? Is there a proper sequence I need to follow when attempting this? I'm up to try anything but keep in mind I'm very green in this field. I'm an electrician by trade so I'm familiar with powering down procedures and disabling stuff before disconnecting.

RE: Option 11 CS1000 digital phones clicking sound

The SSC card is in slot "0" and is marked as "SSC". There will be an item code near to the bottom.

Fibre cables do give trouble and I also saw references to BSD errors along with your BUG4216.

Here is the report below.

BUG9044 & BUG9045 seen in pdt (Rdtail) pointed to noise on the fibre link cable between Opt 11C cabinets.
Also in History file ERR080 and BUG4126 messages with reference to the affected Opt 11c cabinets were seen, as below.

History File entrys for BUG080's & BUG4216
-----------------------------------------------------
*ERR080 15 0 0 8 80
*
*ERR080 15 0 0 8 80
*
*BUG4216
*BUG4216 : 25 0 0 6 0000FFFF FFFFFFFF 0015C167 00001002 00008010 00002446 000000
*00 19 0014B3D7 00163F51 00000000 0 F 00002084 00001281 00000000 00000000 000000
*BUG4216 + 106B66C4 105BDD2C 105BDC02 105B1626 105AC4E4
*BUG4216 + 10F2CD28 10F2C858 10F2C76E 10F2BF08 10F26F28
*BUG4216 + 10F20986
*
*ERR080 13 0 0 3 97
*
*BUG4216
*BUG4216 : 25 0 0 7 0000FFFF FFFFFFFF 00163F51 00001002 00008010 00002447 000000
*00 19 0015C167 0012F080 00000000 0 F 00002084 00001281 00000000 00000000 000000
*BUG4216 + 106B66C4 105BDD2C 105BDC02 105B1626 105AC4E4
*BUG4216 + 10F2CD28 10F2C858 10F2C76E 10F2BF086B66C4 105BDD2C 105BDC02 105B1626 105AC4E4
*BUG4216 + 10F2CD28 10F2C858 10F2C76E 10F2BF08 10F26F28
*BUG4216 + 10F20986
*
*ERR080 15 0 0 8 82

PDT Rdtail listings for BUG9044& BUG9045
--------------------------------------------------
355 :(26/6/06 19:47:54.831) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4
356 :(26/6/06 19:47:54.831) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4
357 :(26/6/06 19:51:19.759) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4
358 :(26/6/06 19:51:19.759) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4
359 :(26/6/06 19:51:26.398) BUG9045 RFC: rfcCall: semaphore not emp= 0
376 :(26/6/06 20:07:06.541) BUG9045 RFC: rfcCall: semaphore not empty: funcId= 4, tid= 0x206e40ec, cnt= 0
377 :(26/6/06 20:10:39.347) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4
378 :(26/6/06 20:10:39.347) BUG9044 RFC: rfcCall: semaphore take failed after 200 secs,
errno= 0x3d0004, TID= 0x206e40ec, funcId= 4


Have you printed off the history file in LD 22?

>LD 22
REQ PRT
TYPE AHST

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
The crappy thing about my job is that we have 22 sites spread across the city. Our system isn't set up for remote log in nor would I have the knowledge at this time to allow for this. So I'll have to go back to site later today or tomorrow morning. I'll get the SSC and the History prt and reply with that when I have it.

RE: Option 11 CS1000 digital phones clicking sound

(OP)
Hey FirebirdScrambler

I'm not sure if this is what you want but the info from the SSC is NTDK20AB RLSE 12. Upon arriving on site here today the staff mentioned that the main phones have a hard time hearing on the recipient end. I'm wondering if this is related to the main issue I was having.

Here is the prt I got

>ld 22
PT2000

REQ prt
TYPE ahst
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 7:09:46 12/04/2017
%
% AUD370 VSID 9 CUST --
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 07:15 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 07:30 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 7 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 7:38:00 12/04/2017
%
% AUD370 VSID 9 CUST --
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 07:45 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% ERR5101
%
% BUG5327
% BUG5327 : FFFF0017 00000017 00000004 00000004 00000000 00000000
% BUG5327 + 1060A8F0 10BA3210 10BA051A 10B9FEE4 10B9FE28
% BUG5327 + 10B9E9EC 10B9E626 10B9E562 10D1951E 10D192F8
% BUG5327 + 10D191AC 10D19144
%
% ERR5106
%
% BUG4216
% BUG4216 : 12 0 0 5 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 08:00 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 5 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 8:06:16 12/04/2017
%
% AUD370 VSID 9 CUST --
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 08:15 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 6 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 8 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 5 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% ERR5101
%
% BUG5327
% BUG5327 : FFFF000B 0000000B 00000004 00000004 00000000 00000000
% BUG5327 + 1060A8F0 10BA3210 10BA051A 10B9FEE4 10B9FE28
% BUG5327 + 10B9E9EC 10B9E626 10B9E562 10D1951E 10D192F8
% BUG5327 + 10D191AC 10D19144
%
% TIM000 08:30 12/4/2017 CPU 0
%
% ERR5106
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 8:34:30 12/04/2017
%
% AUD370 VSID 9 CUST --
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 08:45 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 8 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 7 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 09:00 12/4/2017 CPU 0
%
% VAS008 ADMIN VSID 9 CUST -- TIME & DATE 9:02:46 12/04/2017
%
% AUD370 VSID 9 CUST --
%
% BUG4216
% BUG4216 : 12 0 0 11 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% BUG4216
% BUG4216 : 12 0 0 8 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
%
% TIM000 09:15 12/4/2017 CPU 0
%
% BUG4216
% BUG4216 : 12 0 0 5 0000FFFF FFFFFFFF
% BUG4216 + 1060A8F0 10543DC2 10543C98 10539D50 105387E6
% BUG4216 + 10D2087A 10D2058E 10D204D8 10D1FFDA 10D1CE1C
% LOGI
% TTY #00 LOGGED IN 09:21 12/4/2017
%
% >LD 22
% PT2000
%
% TTY #00 LD 022 09:24 56 12/4/2017
%
% REQ PRT
% TYPE AHST

RE: Option 11 CS1000 digital phones clicking sound

Crumbs!. You have one of the very early SSC versions. You said it was a SSC is NTDK20AB RLSE 12.

Fix:
The fix involves changing a component on the NTDK20DA Opt11C CPU card; the new Release of the card is Rel 9.

You need to replace your SSC card with a later version. There should be plenty of them around if you do a search. Just carefully remove the dongle, Daughter board and Fibre card and replace it on newer SSC card. There might be a firmware update, but hopefully it will boot up OK.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
Thanks FBS

welcome to my world. working in the past with old ass tech lol

that being said I'm assuming that I contact my local vendor for the NTDK20DA Opt11C CPU RLSE 9 card.

Do I have to back up and download to the new card????
Is the low receiver during phone calls possible related to this issue??

RE: Option 11 CS1000 digital phones clicking sound

Any SSC card greater than NTDK20DA should be OK and it's just a case of swapping over the items mentioned in the previous reply. What software version is your CS1000 as I might be able to check it for you.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
Here is the prt

>ld 22
PT2000

REQ iss

VERSION 2111
RELEASE 23
ISSUE 35 +

RE: Option 11 CS1000 digital phones clicking sound

It would appear that any SSC card greater than NTDK20DA will be OK.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
Hope everyone had a nice Easter long weekend. I've found tracked down a new card and it'll be arriving sometime this week. I've read up on the data dump with the PCMCIA in card slot B etc. I'm a bit nervous in doing this step cause if I mess this up I'll be in big doo doo.

Is it absolutely necessary or is the data is stored in another location and just swapping out the card will suffice?

RE: Option 11 CS1000 digital phones clicking sound

All you need to do is to power down the phone system. However, to be careful that you don't cause more problems, plug in the PCMCIA card in slot "A" FIRST! and login to get to overlay LD 143. key in upgrade and I think you select option 3 as shown below

>LOII DONALD
PASS?
.
TTY #00 LOGGED IN DONALD 16:59 18/4/2017

>LD 143
CCBR000
.UPGRADE


SOFTWARE INSTALLATION PROGRAM
************************************
Verify
Security ID: 10433322
************************************

Main Cabinet Software Installation Main Menu :
1. New Install or Option 11/11E Upgrade - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

Utilities Menu :
1. Restore Backed Up Database
2. Archive Database Utilities
3. Install Archived Database
4. Review Upgrade Information
5. Clear Upgrade Information
6. Undo Installation
7. Flash Boot ROM Utilities
8. Current Installation Summary
9. Change 3900 series set languages.
10. IP FPGA Utilities
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 2

Customer Database Archives:
1. List customer databases.
2. Remove customer database.
3. Archive a customer database.
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

ERROR: The software delivery card is not present. Please insert the card.

Customer Database Archives:
1. List customer databases.
2. Remove customer database.
3. Archive a customer database.
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection :

I don't have a PCMCIA card plugged in and therefore I get an error as shown above.

You can also do a backup onto your computer via the serial port using X modem. Please refer to the link.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.com
linkedin

RE: Option 11 CS1000 digital phones clicking sound

(OP)
alright alright alright

I've swapped over the ssc card and had to enable a few phones but other than that the 4216 code has not come up.
I'm very appreciative that I have the support and knowledge you guys have here on this site. I just wish I could find a place that still teaches a course on all this, I find it really cool and I always like a challenge. Reading books and all these threads are great but I was trained old school master/apprentice style, so it's just sad that we are in the period of new tech phasing out old tech.

Thanks for all the help again especially FBS

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