INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Jobs

Jobs from Indeed

external call forwarding not working

external call forwarding not working

(OP)
hello all

so we have a client who want to forward their calls in case of no answer to a cell phone
i have configure all necessary settings in the IP Office 500 v2 including analog trunk to trunk because they using analog trunks.
so when i call on the phone it just keep ringing without forwarding.
am i missing something ?

Please help me

Thanks.

RE: external call forwarding not working

What version IP Office is it?
What is the 'no Anser Time' set at under /user/telephony/ ?

RE: external call forwarding not working

Have you tried tracing with Monitor?
It usually says why.

"Trying is the first step to failure..." - Homer

RE: external call forwarding not working

System > Telephony > Telephony 'inhibit of switch ... unticked?

RE: external call forwarding not working

It is also worth bearing in mind that trunk to trunk transfers on analog line can be troublesom if you do not hav a reliable disonect clear so this may not be a good thing to do.


Do things on the cheap & it will cost you dear

RE: external call forwarding not working

Please provide more information. First off, as Okkie26 stated, do you have Inhibit Off-Switch Forward/Transfer unchecked in the System>telephony tab? If not it simply will not work.

From there are you trying to transfer to a cell phone in the case of no answer or are you transferring with a forward unconditional? If you are doing forward unconditional are you using a button to set the number or using the user>forward tab? If using user>forward tab which check boxes do you have check and where do you have the number input? When you input the forward number are you adding the 9(or whatever you use to dial out) and the 1 and area code if needed?

The truth is just an excuse for lack of imagination.

RE: external call forwarding not working

(OP)
hello and sorry for being late

IP OFFICE 500 v2 revision : 9.1

Inhibit Off-Switch Forward/Transfer unchecked = yes
i'm trying to transfer to a cell phone in a case of no answer
i did the setup on user>forward tab

i did a test manually and it works so the transfer work but not automatically
and i tried on several ip offices with different version

thanks


RE: external call forwarding not working

Still haven't tried System Monitor?

"Trying is the first step to failure..." - Homer

RE: external call forwarding not working

Analogue trunks usually means group calls, it will not work for collective groups nor if you don't have "forward group calls" ticked.
If you're just stumbling around the system programming trying to make it work, you need to stumble with a bit more focus smile

RE: external call forwarding not working

(OP)
How to run system monitor
And i'm not trying to forward a group or to a group

Thanks

RE: external call forwarding not working

How to run system monitor

This is covered in basic IPO training. Have you done any?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

RE: external call forwarding not working

(OP)
well it seems that the line appearance causing this problem so i remove them from the user and now it works
thanks for your help

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!

Resources

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close