I have a client that I moved two extensions for recently. There was an office within his office that had line appearances for lines 4 and 5 while his extensions had lines 1, 2 and 3. I reprogrammed the extension to have the "Appear and Ring" on those two extension for the lines 1, 2 and 3 as he had requested but for some reason one of the two new extensions (ext 24) keeps getting the inbound calls first before the AA (Ext 36). I cleared the 'Call Forward No Answer' and the 'Call Forward on Busy' so that there is no forwarding to the Callpilot.
Is this a line ringing issue in set programming or is it a line answer issue in the CallPilot?
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