Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.


A extension on a CICS keeps answering before AA

A extension on a CICS keeps answering before AA

I have a client that I moved two extensions for recently. There was an office within his office that had line appearances for lines 4 and 5 while his extensions had lines 1, 2 and 3. I reprogrammed the extension to have the "Appear and Ring" on those two extension for the lines 1, 2 and 3 as he had requested but for some reason one of the two new extensions (ext 24) keeps getting the inbound calls first before the AA (Ext 36). I cleared the 'Call Forward No Answer' and the 'Call Forward on Busy' so that there is no forwarding to the Callpilot.
Is this a line ringing issue in set programming or is it a line answer issue in the CallPilot?


RE: A extension on a CICS keeps answering before AA

What does the display say when the call is ringing?
Check Lines to see what the Prime set is, if one of those sets then make it NONE


Add me to LinkedIN

**New Allworx Forum**

Toronto, CAN

RE: A extension on a CICS keeps answering before AA

If you put A&R for the lines on set it will ring immediately. Change it to appear only if you don't want the phone to ring on incoming calls.

Marv ccna

RE: A extension on a CICS keeps answering before AA

Yes went to site and changed to 'Appear only' and now works like a charm
Thanks all for the assistance

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members!


Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close