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I'm acquiring a Nortel CICS w/7.1 s

I'm acquiring a Nortel CICS w/7.1 s

(OP)
I'm acquiring a Nortel CICS w/7.1 software for a small market. Does it have Auto Attendant incorporated in it, or do I need Flash?
Basically want it to say: This is Slate rock Gravel, press 10 for Fred, 11 for Barney, 12 for Wilma...., and possibly ring back to AA if no answer, so caller can try another person/dept. They only have 2 roll over lines, and 4 phones. absolutely don't want voice mail either. Thanks

RE: I'm acquiring a Nortel CICS w/7.1 s

The CICS is the KSU that supports the phone lines, phones, MOH etc..... Do you have the VM box (startalk or callpilot)?

www.commshark.com

RE: I'm acquiring a Nortel CICS w/7.1 s

(OP)
Neither. Was told CICS w/7.1 would give me a basic AA but was skeptical?

RE: I'm acquiring a Nortel CICS w/7.1 s

There is AA in the software if it is activated. If you can post the SP number we can tell you you.

Marv ccna

RE: I'm acquiring a Nortel CICS w/7.1 s

(OP)
Haven't received it yet, so have no numbers for you. Is this something I can activate once I receive it, or need the supplier to activate?

RE: I'm acquiring a Nortel CICS w/7.1 s

Look at the software card once you get the unit, if the last letter is a P (Prompts) then the internal auto attendant is active. Typically you will see SIP (Standard 8/24, IRAD, Prompts) or RIP (Restricted 4/08, IRAD, Prompts) or SP (Standard, Prompts) or RP (Restricted, Prompts). No P, no internal AA.

Just because the internal AA is active doesn't mean it will be easy to set up. Not a lot of people use it and there are a lot of gotchas when trying to set it up. If you could get your hands on a Flash 2 or CP100 that would be a much better way to go in addition to adding voicemail which the CICS' internal AA won't do.

RE: I'm acquiring a Nortel CICS w/7.1 s

(OP)
Thanks, went with Call Pilot 100. Another question customer has is if they go with getting a Music on hold player, does CICS play music on calls being transferred from AA to the ext. or only on hold? They don't want customers hearing the ring/ring while waiting for someone to answer if possible.

RE: I'm acquiring a Nortel CICS w/7.1 s

You will hear ringing because it's a transferred call.

I personally want to hear ringing as I don't want to have the impression I am on hold or sitting in a call center queue when I am not.
I am guessing that 10 billion other people are with me on this.

Kidding aside when I call markets or stores I expect some time for ringing.
Have them be more diligent or have it go to voice mail on shorter rings.

I notice a cashier at Petsmart the other day was fielding calls.







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