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Cisco Business Edition 3000 Redial not working

Cisco Business Edition 3000 Redial not working

Hi all,

I am new in the call manager.
We have a Cisco Business Edition 3000 and having issue on call-back from call history.
When we tried to call-back from any incoming call history, it will give always same internal extension number to call.
Say Caller ID 0412 345 678 called me and I could not answer so I want to call back him from call history but when I select 04123 345 678 from call history and the system dial ext 2011 instead. Where can I check?
I have web admin access.

Software installed Active Version:
Desk phones: CP-8945

Best regards

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