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Restaurant phones

Restaurant phones

(OP)
This is a challenge I have had many times. I have quite a few restaurants that I do service calls to.
Just about every one of them has the hostess station at the front where they take phone calls for reservations. Just about every one of them is very noisy, bad acoustics, and the users cannot hear callers. Sometimes there is even a fake waterfall or fountain nearby so that makes it even worse. Not to mention the overhead music.
It doesn't matter if they have a ksu or just cordless analog phones, there is always major problems with the volumes.
I have installed the amplified handsets, with and without confidencers, and they all seem to just make the problems worse. Mostly amplifying the background noise along with the receiver volume.
Just wondering if there are any suggestions for a certain product that might improve this situation.
I have suggested the use of a headset but the hostesses at these fancy restaurants do not want to wear them.

What say you?

RE: Restaurant phones

This might be opposite of what you are asking but obviously still helpful. Polycom has a feature called acoustic fence. Its really quite cool.

RE: Restaurant phones

Noise Cancelling handsets should not make things worse.
They should reduce the noise going into the microphone therefore both of them should not here background noise as much.
It its a cheap handset then the user will hear the falls plus the falls again through the handset.

These guys make great products: Algo Solutions
There is Sandman and Viking etc too.
Depending where you get your equipment and the price says it all too....you need a Cadillac and not a Pinto for these places.

Suggest to buy on and test it in lab with some noise.

Wonder if Bluetooth discrete ear piece with noise cancelling would be an option too.

I think it was a T7406e cordless I once shoved cotton into the microphone screen area once and worked....play with that in the lab lol


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RE: Restaurant phones

(OP)
I have bought the NC amplified handsets from Sandman for one Nortel phone, and the boxes that turn up the volume, the external ones. Again, they just turned up the noise. After I sent the handset back ,Sandman told me that the user had to plug a small hole while speaking through the handset. It was too late and when I told the manager this, he was not interested. Too many staff changes and not wanting to train the all how to use the handset.
That cotton trick rings a bell from decade ago. I can try that.

RE: Restaurant phones

(OP)
Holy crap! Argo is expensive!!
Cotton is not.

RE: Restaurant phones

Yes but my opinion is Sandman's stuff maybe cool (the vibrator kills me) but quality is not there.

Did you listen to those Restaurant samples at Algo?

Using an Amplified one is indeed the wrong way to go since the issue is in-house and not out.

I would probably be inclined to test the cotton trick in lab then a courtesy no charge visit to the worst restaurant and swap out the handset to test.


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RE: Restaurant phones

You guys reminded me about the old carbon mic handsets. I used to put a couple of pieces of electrical tape inside the cover of the transmitter for noisy locations.

RE: Restaurant phones

(OP)
I did listen to the Argo samples. The transmit volume degraded considerable with the new equipment, in my opinion. But the background noise was definitely lower.

Stanley Steamer: ah yes, you are bringing back old memories now!

RE: Restaurant phones

Every time I took one out of the handset I felt so compelled to throw it....like a stone skipping on water.

Excuse my deep thoughts.

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